Specialist, Adjacent Products & Services

FashionUnited; Denmark; On-site; DKK 600,000 - 900,000; Full time

Job summary

Pandora, headquartered in Copenhagen, seeks a Specialist in Adjacent Products & Services to shape global rollouts and store readiness across markets. You will coordinate initiatives with Product, Procurement, D&T, C&S, Merchandising, VM, and Retail Excellence, translating insights into improvements.

A strong retail ops background and cross-functional collaboration are key. The role emphasizes testing, alignment across markets, and ongoing improvement of service programs and adjacent product

Qualifications

• 3–5 years of experience within retail, operations, customer experience, training, project coordination, or similar fields.

Responsibilities

• Support rollout and execution of global adjacent products and service initiatives across clusters and markets.
• Coordinate implementation activities and store readiness, aligning processes, tools and materials.
• Develop tools, resources, and execution frameworks to enable stores to implement services and adjacent product initiatives.
• Maintain playbooks, SOPs, toolkits, and guidelines for consistent global execution.
• Collaborate with global and local teams to adapt frameworks to market needs.
• Translate performance data and store feedback into actionable recommendations.

Skills

Retail operations

Cross-functional work

Analytical skills

Stakeholder management

Project coordination

Communication

Job description

Specialist, Adjacent Products & Services

Specialist, Adjacent Products & Services

Join Pandora's Global Retail Excellence team and help shape the future of customer-facing services and adjacent product experiences across our global retail network. As Pandora continues to elevate the customer journey, services and adjacent product offerings play an increasingly important role in driving customer engagement, strengthening brand loyalty, and creating new commercial opportunities.

What You'll Do

As a Specialist, Adjacent Products & Services, you will:

Support the rollout and execution of global adjacent products and service initiatives across clusters and markets.

Coordinate implementation activities and support store readiness, ensuring alignment on processes, tools, and materials.

Support market adoption by developing tools, resources, and execution frameworks that enable stores to successfully implement services and adjacent product initiatives.

Develop andmaintainplaybooks, SOPs, toolkits, and operational guidelines that support consistent execution globally.

Collaborate with clusters to adapt global frameworks and materials to local market needs.

Partner with cross-functional stakeholders including Product, Procurement, D&T, C&S, Merchandising, VM, and Retail Excellence teams.

Gather,analyse, and translate performance data,adoptionmetrics, operational insights, and store feedback into actionable recommendations and reporting that support decision-making and continuous improvement.

Identifyoperational gaps and recommend improvements to tools, processes, and ways of working.

Support testing, validations, and operational readiness activities for new service and adjacent product launches.

Facilitate alignment across markets and encourage sharing of best practices.

Act as a key connector between global and local teams to ensure successful implementation and execution.

What We're Looking For

3–5 years of experience within retail, operations, customer experience, training, project coordination, or similar fields.

Experience working in cross-functional and/or global environments.

Solid understanding of retail operations, customer experience, and store execution.

Experience supporting project rollouts, implementations, or operational initiatives.

Strong analytical skills with the ability to work with data, feedback, and performance insights.

Excellent communication and stakeholder management skills.

Key Skills

Strongorganisationaland coordination capabilities across multiple projects and stakeholders.

Structured and solution-oriented mindset.

Ability to work independently while collaborating across diverse teams and functions.

High attention to detail and ability to manage multiple priorities in a fast-paced environment.

Proactive attitude with a continuous improvement mindset.

Strong communicationand relationship-building skills.

Additional Information

About Pandora

Pandora is the world's largest jewellery brand,specialisingin the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around39,000 peopleworldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.

Recognisedby the Financial Times as one of Europe’s Best Workplaces and ranked #1 among Danish companies, Pandora is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people’sloves. We are dedicated to nurturing a culture where everyone feels respected, valued, and empowered to thrive.

Jobtitel:

Specialist, Adjacent Products & Services