Shipping & Customer Service Manager

FUJIFILM Biotechnologies; Hillerød; On-site; DKK 400.000 - 600.000; Full time

Job summary

A global leader in biologics is seeking a Shipping & Customer Service Manager in Hillerød, Denmark. In this role, you will lead a dedicated team, optimize logistics processes, and ensure efficient order management. Ideal candidates will have strong leadership skills, extensive experience in shipping and customer service, and familiarity with trade compliance and SAP. Join a vibrant work environment that values collaboration and personal growth.

Benefits

Work-life balance

Collaborative environment

Qualifications

• Proven leadership abilities to manage and advance a team.
• Extensive understanding and experience with Shipping and Customer Service.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and develop the Shipping & Customer Service team.
• Optimize logistic processes for samples and final goods shipments.
• Participate in daily operation, order management and shipping.

Skills

Proven leadership abilities

Experience with Shipping and Customer Service

Excellent communication skills

Ability to work independently

Knowledge of SAP

Experience with Trade Compliance

BSc/BA in Business Administration

Knowledge of customs rules

Education

BSc/BA in Business Administration

Tools

SAP

Job description

Join to apply for the Shipping & Customer Service Manager role at FUJIFILM Biotechnologies

Join to apply for the Shipping & Customer Service Manager role at FUJIFILM Biotechnologies

Are you passionate about Shipping and get energy from being part of the daily activities while balancing improvements through an inspiring mindset?

Then we hope you are our new experienced people manager to lead our Shipping & Customer Service team

Your New Role

As Manager for our Shipping & Customer service team you will lead and develop a team of currently 3 dedicated employees.

You will be expected to provide day-to-day professional sparring about shipping & customs matters to the employees, but also to the wider business.

This role has focus on operation where you will balance participation in the daily operational tasks such as order management, managing of global shipments and people management. Operational tasks are expected to be the main activity driver in this role.

Continuous improvement is key for us, and you will drive improvement of our processes and with the team identify optimization and standardization opportunities to ensure our processes are scalable.

You will interact with many different stakeholders both externally and internally, hence strong stakeholder management and communication skills are a must for success.

Your Primary Tasks Will Be

• Leading and developing the Shipping & Customer Service team
• Optimize logistic processes both for samples and final goods shipments
• Participate in the daily operation, order management and shipping of goods
• Support implementation of new customers and products, ensuring the team can execute the logistics setup around samples and final goods
• Optimize and support import procedures
• Trade Compliance in relation to import and export and support of ongoing global development of Trade Compliance program
• Establish and review performance of our freight forwarders
  
  
  

Skills & Knowledge, We Hope You Possess

• Proven leadership abilities to manage and advance a team
• Extensive understanding and experience with Shipping and Customer Service
• Excellent communication and interpersonal skills
• Ability to work with little supervision and track multiple processes
• Having worked with SAP especially within the Sell & Deliver module is an advantage
• Previous experience with Trade Compliance is an advantage
• BSc/BA in Business Administration, Supply Chain Management or similar
• UpToDate knowledge of common customs rules and regulations, and experience with GDP/GMP
• Knowledge about Shipping Qualifications is an advantage
  
  
  

We Hope You Are

A natural leader who thrives by being part of the operations. You engage with others openly and energetically and understand the value of involving stakeholders in your everyday work.

Your strong interpersonal skills enable you to set ambitious goals and challenge the status quo. If you're a high-performing team player committed to mutual growth and success for yourself, your team, and our company, you could be the perfect fit for us!

About The Team

Shipping & Customer Service is the entry point for all customer orders and in close cooperation with our customers, the team coordinates final products are shipped in due time. The team has among other tasks the responsibility of shipping samples (ambient/cold chain) to global destinations to various Contract Laboratories, Customers and Fujifilm Biotechnologies Sites.

Shipping & Customer Service is organizationally anchored in Supply Chain Operations together with Supply Planning and Direct Procurement.

The work environment is international and informal. We keep a high pace and focus on a vital life balance while having fun. We put a strong emphasis on psychological safety through trust and empowerment within our teams and hope that this is something that speaks to you as well.

Application

Has this sparked your interest, then please upload your CV and cover letter before 15th of August. Please do not hesitate to reach out to Niklas Garborg, Head of Supply Chain Operations, [phone]

FUJIFILM Biotechnologies is a global leader in biologics contract development and manufacturing Organization (CDMO), partnering with innovative biotech and biopharma companies to transform healthcare. With locations in Denmark, the UK, and the USA, we support every stage of our customers’ product lifecycle, from breakthrough cures to life-saving vaccines.

Our success starts with our people — their passion drives progress, innovation, and impact. Join a diverse, inclusive workplace that values collaboration, fosters growth, and empowers future generations. Together, we’re enriching communities, protecting the environment, and reimagining healthcare’s potential.

Shape the future with us

— your drive meets boundless opportunity here https://fujifilmbiotechnologies.fujifilm.com/

FUJIFILM Biotechnologies, Denmark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, sexual orientation, gender identify or any other protected class.

To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

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