Service Owner – Logistics Applications

Raab-Karcher Baustoffhandel; Aarhus; Hybrid; DKK 900,000 - 1,200,000; Full time

Job summary

STARK Group in Denmark seeks a Service Owner for NYCE WMS and Relex Supply Chain Planning to own end-to-end application services and governance. You will drive service performance, governance, and stakeholder collaboration across logistics and IT teams.

You will coordinate upgrades and optimizations, defining roadmaps and ensuring stability, security, and value creation in a complex logistics landscape.

Qualifications

• Experience in Service Ownership, Application Management, Service Delivery Management, or similar roles.
• Technical understanding of application operations, integrations and system dependencies.
• Experience with Warehouse Management, Supply Chain Planning, or similar enterprise applications.
• Experience with NYCE WMS, Relex, or comparable platforms is an advantage.
• ITIL-based service management and governance frameworks.
• Vendor management, service reviews, and stakeholder management.
• Service performance monitoring, continuous improvement, and operational excellence.

Responsibilities

• Establish and maintain service governance and performance metrics for NYCE WMS and Relex.
• Coordinate upgrades, patches, integrations, releases with stakeholders and vendors.
• Build trusted relationships with Logistics, IT teams, and vendors.
• Define service roadmaps aligned with business priorities.
• Ensure operational stability and compliance with SLA/KPI.

Skills

Service Ownership

ITIL

Vendor management

Stakeholder management

Service delivery

WMS integration

Education

ITIL Certification

Bachelor's degree in IT or Supply Chain

Tools

NYCE WMS

RELEX SCP

Job description

# **Service Owner – Logistics Applications****(NYCE WMS & Relex Supply Chain Planning)** Are you motivated by driving stable, high-performing application services that support business-critical logistics operations? Do you thrive in a role where application ownership, service quality, technical governance, and vendor management go hand in hand?As a Service Owner, you will hold end-to-end accountability for our NYCE WMS and Relex Supply Chain Planning IT application services. You will be responsible for ensuring operational stability, service performance based on SLA and KPI's, governance, and continuous improvement across the application landscape. You will act as the primary point of contact for service performance, governance, vendor coordination, and continuous improvement across our logistics application landscape.Your work will be essential in ensuring that our business-critical logistics services continue to deliver value while supporting STARK's ongoing digital transformation journey.## **What will success look like?**As Service Owner, success is measured by your ability to create reliable, well-governed services that support our logistics operations today while preparing them for tomorrow. The role is about more than maintaining systems. It is about driving service performance, security, and strong stakeholder relationships while continuously improving the application services, integrations, and technology landscape that support the business processes. In close partnership with Business Owners, you will help ensure that technology capabilities continue to support evolving business needs.**During your first 6 months, we expect you to:*** Build a strong understanding of our logistics processes, service landscape, including integrations and dependencies on other systems and governance model. Use this understanding to develop the services in line with business needs.* Establish trusted relationships with key stakeholders across Logistics, Supply Chain, IT teams, and our vendors.* Take ownership of service agreement, service performance, service reviews, and ongoing governance activities.* Gain insight into current service challenges, risks, and improvement opportunities.* Coordinate upgrades, patches, integrations, releases and service enhancements with business stakeholders, IT teams, vendors and implementation partners. **Within your first year, you will have:*** Established yourself as the trusted Service Owner for NYCE WMS and Relex Supply Chain Planning.* Defined and implemented service governance principles, performance metrics, and improvement plans.* Strengthened collaboration between business stakeholders, IT teams, and external partners.* Improved service stability, performance, and stakeholder satisfaction. **In the longer term, you will:*** Drive service maturity and operational excellence across the logistics application landscape.* Define and execute service roadmaps aligned with business priorities and strategic objectives.* Identify opportunities for process optimization, automation, and business value creation.* Ensure that supported services remain scalable, resilient, and fit for future business needs.## **Team, Reporting Line & Collaboration**You will be part of Group IT and report to the Head of Standard Application Support. You will join a team focused on delivering stable services, strong governance, and the continuous evolution of business-critical applications supporting our logistics operations.In your daily work, you will collaborate closely with colleagues across Warehouse Operations, Supply Chain Planning, Supply Chain Management, IT Service Desk, Application Support, and Infrastructure teams. You will also work extensively with external vendors and implementation partners to ensure service quality, performance, problem management and continuous improvement.As Service Owner, you will play a key role in bringing business and IT together, ensuring that priorities, roadmaps, and operational improvements remain aligned across the organisation. ## Who are we looking for?You enjoy taking ownership and creating clarity across complex service landscapes. Combining a service ownership mindset with solid technical understanding, you are comfortable discussing integrations, service performance, operational risks, and vendor deliveries while translating business needs into sustainable application services.Building strong relationships comes naturally to you, and you are motivated by improving services and ensuring that technology delivers measurable business value.We place great emphasis on your experience with:* Service Ownership, Application Management, Service Delivery Management, or similar roles.* Technical understanding of application operations, integrations and system dependencies, enabling you to assess risks and coordinate with IT specialists and vendors.* Experience working with Warehouse Management, Supply Chain Planning, or similar business-critical enterprise applications. Experience with NYCE WMS, Relex, or comparable platforms is an advantage.* ITIL-based service management and governance frameworks.* Vendor management, service reviews, and stakeholder management.* Service performance monitoring, continuous improvement, and operational excellence. ## ## Welcome to Group ITWhen joining Group IT, you will be part of a digital transformation journey as we replace legacy monoliths and move towards a more modular and flexible integrated setup.Group IT is a dynamic and rapidly evolving part of STARK Group, responsible for delivering group-wide business-critical IT solutions. We strive to modernise and reimagine our IT landscape to ensure scalability and composability, and we value colleagues who want to help rethink how things are done in our industry.## Want to know more and apply?We will be happy to answer any questions you may have regarding the position and your opportunities within STARK Group.You are welcome to contact Jan Højgaard, Interim Manager, Second Level Application Support on [e-mail] for any specific questions regarding the role.We aim for a start as soon as possible. Interviews are conducted on an ongoing basis, and we will close the process once we have found the right candidate. ## STARK GroupSTARK Group is a growing private equity-owned company with a strong legacy. STARK Group was first established in Denmark in 1896 and has today evolved into a leading European retailer and distributor of heavy building materials with net sales of approx. EUR 9 billion. With a dedicated team of more than 20,000 employees and +1,150 branches and distribution centres across the Nordics, Greenland, Germany, Austria and the UK, we live and breathe to serve professional craftsmen with heavy building materials all the way from the Austrian Alps to Tromsø, close to the Arctic circle and everywhere in between.STARK Group is committed to reach net zero emissions by 2050 across the entire business, is a signatory to the UN Global Compact, and works within fully 2030 validated science-based targets to keep global warming below 1.5°C At STARK Group IT, we believe in the richness diversity brings. We invite individuals of all backgrounds to join us in creating and inclusive and welcoming environment. We believe in a workplace where everyone can bring their authentic selves to work.