Service Account Manager - Offshore

ABB; Ballerup; Hybrid; DKK 700,000 - 900,000; Full time

Job summary

ABB is seeking an experienced Service Account Manager to support offshore customers, focusing on reliability, lifecycle services, and long-term value creation. You will be the main contact for select key accounts, building trusted relationships across customer organizations and within ABB.

The role requires coordinating service agreements, advising on modernization opportunities, and handling critical incidents with a collaborative, cross-cultural approach. Some travel may be required.

Qualifications

• Experience with industrial automation, offshore operations or related technical service environments.
• Ability to manage customer relationships and coordinate multiple stakeholders effectively.
• Knowledge of service agreements, lifecycle management and operational support activities.
• Experience handling technical discussions related to reliability, maintenance or modernization.
• Structured approach to prioritization and coordination in dynamic environments.
• Professional communication skills in English, both written and spoken.
• Ability to collaborate successfully across functions, cultures and nationalities.

Responsibilities

• Manage and develop long-term relationships with offshore customers and key stakeholders.
• Coordinate service agreements and ensure delivery of agreed service commitments.
• Drive lifecycle management activities to support reliable and efficient operations.
• Advise customers on modernization opportunities, cybersecurity and obsolescence strategies.
• Plan and coordinate service activities related to scheduled shutdowns and maintenance periods.
• Ensure rapid handling and escalation of critical operational issues.
• Collaborate with internal specialists and teams to deliver customer-focused solutions.
• Provide customer insights and operational knowledge to support future project opportunities.

Skills

Industrial automation experience

Customer relationship management

Service agreements knowledge

Reliability/maintenance discussions

Structured coordination

English communication

Cross-functional collaboration

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Manager

What We Believe In

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your Role And Responsibilities

We are looking for an experienced Service Account Manager to support ABB’s offshore customers with a strong focus on operational reliability, lifecycle services and long-term value creation.

In this role, you will act as the primary point of contact for a select group of key accounts, building trusted relationships with stakeholders across customer organisations and within ABB. You will help customers maximise uptime and production while proactively identifying opportunities related to service agreements, modernization initiatives, cybersecurity, lifecycle management and obsolescence handling. The role requires a structured approach to planned shutdowns, rapid coordination during critical incidents and the ability to challenge established ways of working to improve customer outcomes. You will also contribute valuable customer insights that support future project and service opportunities. As several customers operate internationally, collaboration across cultures and nationalities will be a natural part of your daily work.

Your Responsibilities

• Manage and develop long-term relationships with offshore customers and key stakeholders.
• Coordinate service agreements and ensure delivery of agreed service commitments.
• Drive lifecycle management activities to support reliable and efficient operations.
• Advise customers on modernization opportunities, cybersecurity and obsolescence strategies.
• Plan and coordinate service activities related to scheduled shutdowns and maintenance periods.
• Ensure rapid handling and escalation of critical operational issues.
• Collaborate with internal specialists and teams to deliver customer-focused solutions.
• Provide customer insights and operational knowledge to support future project opportunities.

Qualifications For The Role

• Experience working with industrial automation, offshore operations or related technical service environments.
• Ability to manage customer relationships and coordinate multiple stakeholders effectively.
• Knowledge of service agreements, lifecycle management and operational support activities.
• Experience handling technical discussions related to reliability, maintenance or modernization.
• Structured approach to prioritization and coordination in dynamic environments.
• Professional communication skills in English, both written and spoken.
• Ability to collaborate successfully across functions, cultures and nationalities.

More About Us

At ABB, we have a clear goal of promoting diversity and inclusion in terms of gender, LGBTQ+, disability, ethnicity, and age. Together, we have embarked on a journey where we all individually and collectively celebrate and welcome individual differences. You can look forward to joining an organization that emphasizes employee well-being. Collaboration and team spirit are key words for us and a crucial foundation for reaching our shared goals. We prioritize a good working environment highly and continuously invest in the education and development of you and your colleagues. If you want to read more about our continuous work with the working environment and sustainability, you can find more information at: https://global.abb/group/en/sustainability

ABB is a global technology leader in electrification and automation, enabling a more sustainable future with efficient use of resources. By connecting our knowledge in engineering and digitalization, ABB makes industry more efficient, productive, sustainable, and able to improve their performance. At ABB, we call it 'Engineered to Outrun'. The company has over 140 years of history and more than 110,000 employees worldwide. In Denmark, you will have more than 550 colleagues in offices in Ballerup, Middelfart, Esbjerg, Kalundborg and Aalborg.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

You will be based in Middelfart, Ballerup or Esbjerg alongside your closest colleagues. In addition, we offer the possibility of working from home a few days a week. The role includes customer engagement within the offshore segment and occasional travel as required.

The position reports to Service Delivery Manager Steffen Laugesen.

The application deadline is 08.09.2026. We look forward to receiving your application.

Ready to make an impact?