Offshore Service Account Manager | Uptime & Lifecycle

ABB; Ballerup; Hybrid; DKK 700,000 - 900,000; Full time

Job summary

ABB is seeking an experienced Service Account Manager to support offshore customers, focusing on reliability, lifecycle services, and long-term value creation. You will be the main contact for select key accounts, building trusted relationships across customer organizations and within ABB.

The role requires coordinating service agreements, advising on modernization opportunities, and handling critical incidents with a collaborative, cross-cultural approach. Some travel may be required.

Qualifications

• Experience with industrial automation, offshore operations or related technical service environments.
• Ability to manage customer relationships and coordinate multiple stakeholders effectively.
• Knowledge of service agreements, lifecycle management and operational support activities.
• Experience handling technical discussions related to reliability, maintenance or modernization.
• Structured approach to prioritization and coordination in dynamic environments.
• Professional communication skills in English, both written and spoken.
• Ability to collaborate successfully across functions, cultures and nationalities.

Responsibilities

• Manage and develop long-term relationships with offshore customers and key stakeholders.
• Coordinate service agreements and ensure delivery of agreed service commitments.
• Drive lifecycle management activities to support reliable and efficient operations.
• Advise customers on modernization opportunities, cybersecurity and obsolescence strategies.
• Plan and coordinate service activities related to scheduled shutdowns and maintenance periods.
• Ensure rapid handling and escalation of critical operational issues.
• Collaborate with internal specialists and teams to deliver customer-focused solutions.
• Provide customer insights and operational knowledge to support future project opportunities.

Skills

Industrial automation experience

Customer relationship management

Service agreements knowledge

Reliability/maintenance discussions

Structured coordination

English communication

Cross-functional collaboration

Job description

ABB is seeking an experienced Service Account Manager to support offshore customers, focusing on reliability, lifecycle services, and long-term value creation. You will be the main contact for select key accounts, building trusted relationships across customer organizations and within ABB.

The role requires coordinating service agreements, advising on modernization opportunities, and handling critical incidents with a collaborative, cross-cultural approach. Some travel may be required.