Senior Major Incident Manager – ITIL & Cross-Team Lead
Wipro
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Résumé du poste
Wipro Limited is seeking an experienced Major Incident Manager (MIM) - Lead to drive end-to-end management of critical IT incidents and restore services rapidly with minimal business impact. The role requires strong ITIL knowledge, stakeholder management, and coordinating cross-functional teams during high-priority incidents.
The position involves leading P1/P2 incidents, chairing bridge calls, coordinating multi-tower teams, and delivering incident reports to executives.
Description du poste
Wipro Limited is seeking an experienced Major Incident Manager (MIM) - Lead to drive end-to-end management of critical IT incidents and restore services rapidly with minimal business impact. The role requires strong ITIL knowledge, stakeholder management, and coordinating cross-functional teams during high-priority incidents.
The position involves leading P1/P2 incidents, chairing bridge calls, coordinating multi-tower teams, and delivering incident reports to executives.
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