Senior IT Project Manager

Cari; København; Hybrid; DKK 743,000 - 1,092,000; Full time

Job summary

Novo Nordisk is seeking a Senior IT Project Manager to shape a new global support model for Research IT and lead IT projects across boundaries. You will own operational and service-management activities with an external MSP, and drive cross-organisational initiatives in a matrixed global environment.

The role emphasizes governance, supplier management and incident/problem/change processes, with collaboration across Denmark, the UK, China and the US. 25 September 2026 deadline.

Qualifications

• Substantial experience in senior IT project management, service delivery management or IT service management, ideally in a global or complex organisation.
• Demonstrated experience managing external suppliers, service performance and contract expectations, including escalation of delivery issues.
• Solid understanding of IT service-management principles, including incident and problem management; ITIL knowledge is relevant; formal certification is advantageous.
• Strong project leadership, facilitation and stakeholder-management capabilities across organisational and geographical boundaries.
• Independent and pragmatic working style, with strong communication skills and ability to prioritise multiple areas of responsibility.

Responsibilities

• Take ownership of the operational and service-management activities required to establish consistent global Level 1 support for Research IT systems through an external managed-service provider.
• Facilitate smaller IT project workstreams and lead cross-organisational initiatives across Research IT.
• Provide structure, momentum and clear decision-making in a global, matrixed environment without directly managing people.
• Drive onboarding and implementation of the selected MSP, including governance, transition and seamless service delivery.
• Manage supplier relationships, monitor performance and act as escalation point for critical issues.
• Establish and improve incident, problem, change and support processes across global Research locations.
• Lead cross-organisational initiatives independently, communicating progress to senior stakeholders and creating momentum across teams.

Skills

Senior IT project management

Service delivery management

IT service management

ITIL principles

Stakeholder management

Job description

Senior IT Project Manager

Would you like to shape a new global support model while driving IT projects across organisational boundaries? Join us in a highly visible role where you will combine service management, supplier governance and project leadership to strengthen the delivery of digital services supporting our global Research organisation.

Your new role

As Senior IT Project Manager, you will take ownership of the operational and service‑management activities required to establish consistent global Level 1 support for Research IT systems through an external managed‑service provider. Alongside this primary focus, you will facilitate smaller IT project workstreams and lead cross‑organisational initiatives across Research IT.

This is a broad and autonomous position requiring you to bring structure, momentum and clear decision‑making to a global, matrixed environment. You will work closely with internal specialists and delivery teams, Research leaders and external suppliers, without directly managing the people involved.

Your key responsibilities will include:

• Driving the onboarding and implementation of the selected managed‑service provider, including the operational setup, governance model and transition into reliable service delivery.
• Managing supplier relationships and contract expectations, monitoring performance and acting as a point of escalation when critical service or delivery issues arise.
• Establishing and improving consistent incident, problem, change and support processes across global Research locations.
• Facilitating IT projects and workstreams by aligning stakeholders, maintaining clear plans, managing risks and ensuring delivery against agreed scope, timelines and objectives.
• Leading cross‑organisational initiatives independently, communicating progress to senior stakeholders and creating momentum across teams and geographical boundaries.

Your new department

Reporting to the Sr Director of Research Tech Delivery & Global Lab Operations, you will join the Novo Nordisk's global Research IT organisation, supporting scientists and laboratories across Denmark, the UK, China, and the US. We build, deliver and operate digital products, platforms and services that enable world‑class research. We also lead and deliver IT as part of strategic business and investment projects, ensuring scalable, secure and future‑ready technology solutions that accelerate scientific innovation.

Your skills and qualifications

We are looking for an experienced and delivery‑focused professional who can build trusted relationships while maintaining the structure needed to move complex work forward. You have sufficient technical understanding to operate credibly in an IT environment, while your primary strengths lie in project delivery, governance, facilitation and coordination.

To succeed in this role, we expect that you bring:

• Substantial experience in senior IT project management, service delivery management or IT service management, ideally gained in a global or complex organisation.
• Demonstrated experience managing external suppliers, service performance and contract expectations, including the resolution and escalation of delivery issues.
• A solid understanding of IT service‑management principles, including incident and problem management. Knowledge of ITIL principles is relevant, while formal certification is advantageous.
• Strong project leadership, facilitation and stakeholder‑management capabilities, with experience driving initiatives across organisational and geographical boundaries.
• An independent and pragmatic working style, strong communication skills and the ability to prioritise effectively while managing several areas of responsibility.

Experience establishing or transitioning to a managed‑service model, or working in Research, life sciences, consulting or another regulated global environment, would be beneficial.

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with determination, constant curiosity and a commitment to finding better ways forward. For over 100 years, this dedication has driven us to build a company focused on lasting change for long‑term health. One where diverse thinking, shared purpose and mutual respect come together to create extraordinary results. When you join us, you're not just starting a job – you're becoming part of a story that spans generations.

What we offer

There is, of course, more on offer here than the uniqueness of our culture and the extraordinary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us, while our benefits are designed with your career and life stage in mind.

Salary

For this role, the Annual Base Salary ranges from 742,600 to 1,091,600 DKK (DK), corresponding to the level of the position.

The placement within the salary range will be assessed during the recruitment process based on the candidate’s skills, competencies, knowledge and relevant experience.

Incentives and Benefits

The salary package may include short‑term and/or long‑term incentives as well as other employee benefits based on position level, location, functional area and relevant market benchmarks.

Learn more about our Reward Philosophy here.

Deadline

25 September 2026.