Senior EUC Specialist

Centrica plc; Aalborg; On-site; DKK 750,000 - 1,000,000; Full time

Job summary

Centrica Energy in Aalborg seeks a Senior EUC Specialist to join its Global End User Computing and Operations team, delivering secure, reliable workplace services on a daily onsite basis.

You will work with Infrastructure, Cyber Security, Service Management and Application Support to support critical services while driving transformation projects.

Qualifications

• 5+ years' experience within a 2nd Line Desktop Support, EUC Support or End User Services role.
• Experience with Windows Autopilot and modern device deployment technologies.
• Experience supporting meeting room and AV technologies.
• Understanding of endpoint security and compliance technologies.
• Experience in a business‑critical environment such as energy trading or finance is advantageous.

Responsibilities

• Provide 2nd Line desktop support for devices and collaboration tech, supporting traders and front office users.
• Administer and troubleshoot Windows 11, macOS, and Microsoft 365 services, Active Directory, Entra ID, and Intune.
• Manage device provisioning, deployments, OS builds, software installs and endpoint management.
• Diagnose issues across collaboration, printing, mobile devices and workplace tech services.
• Maintain documentation and tickets in Jira Service Management or ServiceNow; collaborate with teams and vendors.
• Contribute to workplace tech projects, OS migrations and continuous improvement initiatives.

Skills

2nd Line Desktop

EUC Support

Autopilot

AV Technologies

Endpoint Security

Energy Trading

Tools

Jira

ServiceNow

Intune

Active Directory

Entra ID

Microsoft 365

Windows 11

macOS

Job description

Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that’s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion and more potential. That’s why working here is #MoreThanACareer. We do energy differently – we do it all. We make it, store it, move it, sell it and mend it. About your team: At Centrica Energy, our mission is to move it. We’re energy movers by nature. We’re a global renewable energy trading company which helps move energy from source to use – powering businesses, homes, and societies as they transition to a new sustainable energy future. If the idea of working to create a sustainable energy future also moves you, we may very well be the right place for you. We're looking for a Senior EUC Specialist to join our Global End User Computing (EUC) and Operations team in Aalborg. This is an exciting opportunity to join a fast-paced, technology-driven energy trading business where you'll play a crucial role in ensuring our traders, analysts and corporate users have a seamless technology experience. You'll be working at the frontline of IT support, providing hands‑on assistance, resolving complex technical issues, and helping to continuously improve our end‑user computing environment.

About the Role

As part of a global team, you'll work closely with colleagues across Infrastructure, Cyber Security, Service Management and Application Support to deliver a secure, reliable and high‑performing workplace service. No two days are the same, and you'll have the opportunity to support business‑critical services while contributing to strategic technology initiatives and modern workplace transformation projects. Please note: This role requires daily onsite presence in our Aalborg office and flexibility to work shifts between 08:00 and 18:00.

What You'll Be Doing

As a Senior EUC Specialist, you will act as a trusted technical expert and escalation point for end‑user support issues, ensuring incidents and service requests are resolved efficiently and professionally.

Key Responsibilities

Provide 2nd Line support for desktop, laptop, mobile device, peripheral, collaboration technology and meeting room‑related incidents and service requests, delivering exceptional support to business‑critical users, including traders and front‑office teams operating in a fast‑paced environment.

Administer, support and troubleshoot Windows 11, macOS, Microsoft 365 services, Active Directory, Entra ID, Intune and Microsoft Endpoint Manager.

Manage device provisioning, hardware deployments, operating system builds, software installations, technology refresh programmes, and endpoint management activities.

Diagnose and resolve issues across collaboration platforms, printing solutions, mobile devices and workplace technology services.

Maintain accurate documentation, knowledge articles and ticket records within Jira Service Management and/or ServiceNow, collaborating with internal technology teams and third‑party vendors to resolve complex issues.

Contribute to workplace technology projects, operating system migrations and continuous improvement initiatives, identifying opportunities to enhance user experience, service performance and operational processes.

What Success Looks Like

Delivering exceptional customer service.

Taking ownership and accountability for issues.

Maintaining a strong focus on operational stability and user experience.

Building positive relationships across both IT and the wider business.

Continuously seeking opportunities to improve services and processes.

Supporting the business with professionalism, integrity and a can-do attitude.

About You

With a passion for technology and customer service, you enjoy tackling technical challenges and delivering a high‑quality support experience. Your ability to build trusted relationships and communicate clearly with a wide range of stakeholders helps drive successful outcomes. Taking ownership of issues comes naturally, as does balancing independent working with close collaboration to solve problems and improve services.

What You'll Bring

5+ years' experience within a 2nd Line Desktop Support, EUC Support or End User Services role.

Experience with Windows Autopilot and modern device deployment technologies.

Experience supporting meeting room and AV technologies.

Understanding of endpoint security and compliance technologies.

Experience supporting users within a business‑critical environment, such as energy trading, financial services or another high‑availability industry, would be highly advantageous.

Why Join Centrica Energy?

Technology plays a vital role in enabling how we trade, optimise and move energy across global markets. By connecting producers, suppliers and consumers through market‑leading trading and optimisation capabilities, we help balance energy systems, drive efficiency and support the transition to a lower‑carbon future. Joining the team means becoming part of a collaborative, international business where technology has a direct impact on day‑to‑day operations and long‑term success.

You'll have the opportunity to:

• Support modern workplace technologies and business‑critical users in a fast‑paced environment.
• Contribute to technology transformation initiatives, platform upgrades and continuous improvement projects.
• Collaborate with experienced colleagues across multiple countries and technical disciplines.
• Expand your technical expertise and professional capabilities through diverse challenges and ongoing learning opportunities.
• Help deliver our purpose of Energising a Greener, Fairer Future.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

Visit the link below to discover why we’re a great place to work and what being part of more means for you. https://www.morethanacareer.energy/centricaenergy

When you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non‑negotiable, and your ambitions are our priority. Help us, help you.

We’re a family of brands revolutionising how we power the planet. When it comes to energy, no one does it like us. We make it, store it, move it, sell it and mend it. We’re made up of 12 different businesses, but united by our purpose as Centrica. We’re energisers. Our journey to a greener, fairer future is powered by individuals like you. Through innovative green products, intelligent energy solutions and developing smarter ways to use and save energy, we’re not just part of the energy transition, we’re leading it. Our commitment goes beyond sustainability. Together we’re bringing our collective energies to create positive change in our local communities. If you immerse yourself in our fight to change tomorrow, you might just find your why.

We’re looking for people to add to our culture – not fit in with it. We're building a community where you can be unapologetically you, where differences are celebrated, and where everyone can belong. Real inclusivity also means supporting the different realities our people face. That’s why we have the UK’s best Carers Policy and are continually building our approach to flexibility and wellbeing. Of course, we love having fun too. We’re a people place after all.