Senior AI Evangelist

TDC Brands; København; Hybride; DKK 900 000 - 1 200 000; Plein temps

Résumé du poste

TDC Brands is seeking an AI leader to shape and scale our AI strategy across customer service, digital channels, and sales. You’ll drive production-grade offerings, set governance, and enable teams to move from ideas to live, measurable results.

Based in Copenhagen, the role sits in Data & AI and collaborates with executive stakeholders in a distributed, international environment. English is the main language; Danish is a plus.

Qualifications

• 10+ years in technology with AI/ML, data or solution architecture.
• Hands-on experience building with generative and agentic AI - LLMs, RAG, agent orchestration, evaluation.
• Track record of taking systems into production in large or regulated organisations, with focus on security, privacy and failure.

Responsabilités

• Find the work that matters: identify high-value AI use cases across customer service, digital channels, sales and internal productivity.
• Lead workshops and demos; mentor teams and explain AI capabilities to executives.
• Prototype and deliver credible demos and production-ready implementations.
• Design for production: establish patterns for LLM apps, RAG, agent orchestration, APIs, data and identity across a multi-brand landscape.
• Set governance: practical Responsible AI framework covering evaluation, oversight, privacy, model risk, EU AI Act and GDPR.
• Make the path repeatable: scale learnings into repeatable patterns across teams.

Connaissances

AI/ML

Solution architecture

Communication

Executive storytelling

International collaboration

Outils

Azure AI

AWS

Google Cloud AI

Description du poste

About TDC Brands

TDC Brands is home to YouSee, TDC Erhverv, Telmore, Hiper, eesy and Relatel - around 3,000 employees and roughly 6 million consumer and business customer relationships in Denmark. We are the commercial and service side of Danish telecom; TDC NET owns and runs the physical network.

About TDC Brands

TDC Brands is home to YouSee, TDC Erhverv, Telmore, Hiper, eesy and Relatel - around 3,000 employees and roughly 6 million consumer and business customer relationships in Denmark. We are the commercial and service side of Danish telecom; TDC NET owns and runs the physical network.

That shapes this role. The AI opportunity here is in customer experience, service operations, digital channels, sales and the work of our own employees - millions of interactions every month, across six brands and two very different markets.

Why this role exists

We have a data foundation in place and several AI initiatives already underway. What this role adds is continuity: someone to take promising ideas through to production safely, and to help teams across the business get comfortable using them.

The work is part advocate, part builder. Expect to spend your time fairly evenly between convincing, designing and prototyping.

What You’ll Do

• Find the work that matters. Cut through the long list of possible AI use cases and identify the handful - across customer service, digital channels, sales, support and internal productivity - with real value behind them.
• Bring people with you. Workshops, demos, mentoring and straight answers to executives about what AI will and won’t do for them. Build confidence and capability across teams that don’t start out fluent in this.
• Build, not just advise. You’ll prototype yourself. A credible working demo moves this organisation faster than a deck, and you’ll produce both.
• Design for production. Enterprise-grade patterns for LLM applications, RAG, agent orchestration and the surrounding API, data and identity plumbing, across a multi-brand landscape.
• Set the guardrails. Define our Responsible AI approach in practical terms: evaluation, human oversight, data privacy, model risk, EU AI Act and GDPR alignment - as engineering standards, not a policy PDF.
• Make the path repeatable. Turn one-off successes into reusable patterns so the second and third team move faster than the first.

Your first year

• Three to five high-value use cases identified, prototyped and assessed on evidence rather than enthusiasm.
• At least one of them live in production, with monitoring, evaluation and a named owner.
• A Responsible AI standard that teams actually use, because it comes with tooling and reference implementations.
• Colleagues across business and technology who can tell you, accurately, where AI fits in their work and where it doesn’t.

What we’re looking for

• 10+ years in technology, with depth in AI/ML, data or solution architecture.
• Hands‑on experience building with generative and agentic AI - LLMs, RAG, agent orchestration, evaluation - not only overseeing it.
• A track record of taking systems into production in a large or regulated organisation, and of designing for security, privacy and failure.
• The presence to lead a room: excellent communication and storytelling, and the judgement to tell a real use case from an expensive demo - and to explain that difference to both engineers and executives.
• Comfort working across organisational boundaries in an international, distributed environment.

If you meet most of this and the rest is learnable, we’d still like to hear from you.

TDC Brands is an equal opportunity employer. We’re building a team that reflects the customers we serve.

Also Useful, Not Required

• Telecom domain knowledge - BSS/OSS, customer operations, order management, digital self-service channels.
• Experience with Azure AI, AWS or Google Cloud AI services.
• Familiarity with AI security, model risk management, observability and evaluation frameworks.
• Experience defining governance that engineering teams adopt willingly.
• Relevant certifications in cloud, AI, data or security.

Practical details

• Location: Teglholmsgade 1, Copenhagen. Hybrid, with four days a week on site.
• Team: You’ll join Data & AI, a team of around 40 people.
• Language: English is our main language of communication. Danish is an advantage.

TDC Brands (former Nuuday) - Securely into the future

TDC Brands consists of a number of strong brands that together deliver innovative digital services within TV, broadband, network and telephony to private customers and businesses. YouSee, Telmore, Hiper and eesy serve Danes across age, gender and place of residence in the private market. In the business market, TDC Brands serves both small and large companies with TDC Erhverv and Relatel. TDC Brands currently employs around 3,000 people and has approximately 6 million private and business customer relationships. For more information about TDC Brands go to tdcbrands.dk.

Read more about how TDC Brands processes personal data about applicants here: https://www.tdcbrands.dk/en/career

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