Remote Cloud Support Engineer – Azure & SecOps

Atreides; København; Remote; DKK 600,000 - 800,000; Full time

Benefits offered by this job

Equity package

Medical coverage

Pension

Flexible hours

Parental leave

Paid holidays

Travel opportunities

Job summary

Atreides is seeking a Support Engineer to deliver Level 1 and Level 2 support in secure, defence-oriented cloud environments. You will administer Azure Landing Zone environments, manage incidents, and act as an internal champion for enterprise platforms, ensuring a stable, productive, and secure user experience.

This role demands a strong troubleshooting mindset, proficiency in Azure and IaC tools, and the ability to work independently in a fast-paced, regulated setting.

Qualifications

• Experience providing Level 1/2 technical support in a customer-facing environment.
• Practical exposure to Microsoft Azure administration.
• Exposure to Infrastructure as Code with Terraform or Bicep.
• Solid understanding of networking fundamentals.
• Strong troubleshooting mindset and documentation.
• Scripting in PowerShell and/or Bash.
• Attention to detail and procedure discipline in secure environments.
• Clear written and verbal communication.
• Security awareness and change-control mindset.
• Ability to work independently and manage priorities.

Responsibilities

• Provide Level 1 and Level 2 customer support, including triage, troubleshooting, resolution, and escalation with clear handovers.
• Act as a frontline contact for customer and partner queries and issues, maintaining professionalism under pressure.
• Administer and support Azure Landing Zone environments, including identity/access administration.
• Apply policy and compliance controls, guardrails, reporting and remediation.
• Manage subscription and resource administration, tagging standards, cost controls.
• Operate core networking (VNets, NSGs, private connectivity, routing).
• Monitor and respond to alerts; perform diagnostics and evidence capture.
• Become an internal champion for enterprise platforms, enabling CI/CD tooling and productivity.
• Perform routine operational tasks: access changes, config updates, health checks, documentation.
• Maintain runbooks and known errors; keep customer-facing docs up to date.
• Support security-first operations with risk awareness and change control.
• Suggest automation opportunities and optimize support workflows.
• Collaborate with distributed teams and stakeholders with clear status updates.

Skills

Customer support

Azure administration

Terraform

Bicep

Networking basics

PowerShell

Bash

Documentation

Security awareness

Independent work

Tools

Azure Portal

Azure CLI

CI/CD tooling

RBAC

Job description

Atreides is seeking a Support Engineer to deliver Level 1 and Level 2 support in secure, defence-oriented cloud environments. You will administer Azure Landing Zone environments, manage incidents, and act as an internal champion for enterprise platforms, ensuring a stable, productive, and secure user experience.

This role demands a strong troubleshooting mindset, proficiency in Azure and IaC tools, and the ability to work independently in a fast-paced, regulated setting.