Receptionist

AIRE Ancient Baths; København; On-site; DKK 177,000 - 253,000; Full time

Benefits offered by this job

Pension contribution

Discounts on experiences

Birthday gift

Canteen perks

Referral program

Career progression

Inclusive environment

Job summary

AIRE Ancient Baths in Copenhagen is seeking a Receptionist to be the welcoming face of our guest experience. You will manage front desk duties, assist guests, and ensure service standards are consistently met at every touchpoint.

The role requires Danish and English proficiency, a friendly, confident demeanor, and the ability to work evenings, weekends, and holidays. A permanent contract with opportunities for growth awaits in a vibrant wellness setting.

Qualifications

• At least 1 year of experience in a Front Desk or Receptionist role.
• Hospitality or wellness experience is valued.
• Professional Danish and English levels are required.
• Degree in Tourism, Hospitality, Business Administration or related field desirable.
• Warm, confident and professional with excellent communication skills.
• Proactive, results-oriented and focused on guest experience.
• Flexible to work evenings, weekends and public holidays.

Responsibilities

• Greet and assist guests with a warm, professional, seamless experience.
• Answer calls and emails; respond to enquiries and guest requests with care.
• Anticipate guests’ needs and provide attentive support throughout their visit.
• Operate the reservation system accurately and identify upsell opportunities.
• Maintain reception area to high standards of presentation and organization.
• Support daily reception operations including stock control and gift preparation.

Skills

Front desk experience

Hospitality

English language

Danish language

Interpersonal skills

Education

Tourism/Hospitality/Business admin degree

Tools

Reservation system

Job description

The Role

AIRE is looking for a Receptionist to join our team in Copenhagen.

AIRE is looking for a Receptionist to join our team in Copenhagen. As a Receptionist, you will be one of the first and last points of contact for our guests, creating a warm, professional and seamless experience throughout their visit. You will coordinate the front desk activities during your shift, confidently assist guests with their requests, and ensure that our service standards are consistently maintained.

Key Responsibilities

• Greeting, welcoming and assisting guests, providing a warm, professional and seamless experience throughout their visit.
• Answering calls and emails, responding to enquiries and managing guest requests with professionalism and care.
• Anticipating guests’ needs and providing attentive and efficient support throughout their journey.
• Operating the reservation system accurately and identifying natural opportunities to promote and upsell our services and experiences.
• Maintaining the reception area to the highest standards of presentation, cleanliness and organisation.
• Supporting daily reception operations, including stock control, replenishment and preparation of gift packages and guest-related items.

Who You Are

• You have at least 1 year of experience in a Front Desk or Receptionist role.
• Previous experience in hospitality, wellness or a similar customer-focused environment is highly valued.
• Professional Danish and English levels are required.
• A degree in Tourism, Hospitality, Business Administration or a related field is desirable.
• You are warm, confident and professional, with excellent interpersonal and communication skills.
• You are proactive, results-oriented and genuinely interested in providing an exceptional guest experience.
• You are flexible and able to work evenings, weekends and public holidays when required.

Why You Should Join Us

• Permanent contract and 30 working hours.
• Hourly salary: Your hourly salary will be 156 DKK.
• Supplement pay: You will earn a supplement for weekends and public holidays.
• Career progression: Explore career progression opportunities within our Front Desk team.
• Pension contribution: AIRE will contribute to your pension scheme.
• Referral program: Get rewarded for referring potential colleagues.
• Birthday gift: Enjoy an AIRE experience on your birthday!
• Discounts: Benefit from 30% off all our AIRE experiences.
• Canteen perks: Enjoy coffee at our canteen and fruit on weekends.
• Inclusive work environment: At AIRE, team spirit is our greatest asset! We are proud to have a welcoming and inclusive working environment where everyone's opinions and backgrounds are heard and respected.

About Us

AIRE Ancient Baths offer a timeless relaxation experience, inspired by ancient Roman, Greek, and Ottoman traditions, set in restored historical buildings in major global cities.

At AIRE, we are delighted to have a global presence with eight established centres in cities such as NYC, Chicago, London, Copenhagen, Toronto, Barcelona, Sevilla, Almeria, and Vallromanes. Looking ahead, we are excited about our upcoming Los Angeles and Madrid facilities.

Copenhagen location

You will be delighted with our place in Copenhagen, located in the Carlsberg Byen district, where the former Carlsberg factory has been given a new lease of life and now is part of the magical AIRE atmosphere.