Project Manager - Supporting Customer Resolution Services

Airbus; København; On-site; DKK 700,000 - 800,000; Full time

Benefits offered by this job

Health insurance

Hybrid working

29 days holiday + senior and flex days

Personal development opportunities

Job summary

Satair is seeking a proactive Project Manager to support the Global Customer Resolution Services (CRS) team in Copenhagen. You will coordinate workshops, align across regions, and help drive strategic CRS initiatives while ensuring timely execution and stakeholder engagement.

You will report to the Global HO CRS and contribute to data analytics, process improvements, and cross-functional collaboration across our international Airbus services network.

Qualifications

• 3–5 year operational background within Customer Services, Logistics or Supply Chain is an advantage.
• Excellent written and spoken English language skills.
• Experience in aviation industry would be an asset.

Responsibilities

• Support the Head of CRS in daily business with planning, agenda preparation and follow-up.
• Conduct internal/external research and analysis on dedicated topics to support decision-making.
• Coordinate global CRS team activities and cross-regional alignment with leadership.
• Manage internal/external communications and enhance visibility of the CRS team.
• Assist with Order2Invoice data analytics and related project management tasks.

Skills

Project management

Stakeholder management

English fluency

Organizational skills

Analytical thinking

Job description

Job Description:

Are you a proactive and well organized multitasker who is excited to contribute to the success of our global Customer Resolutions Services team and gain valuable business experience within operations and the Aerospace industry?

Then this position could be something for you. It is located in Copenhagen, Denmark.

What the job is ...

As a Project Manager, you will become a part of a global and diverse team of more than 300 colleagues located in Copenhagen, London, Hamburg, Singapore, Beijing and USA. This means that there's also the opportunity to travel 10 to 20 days a year in order to meet your colleagues, establish your network and grow your portfolio.

The role will, amongst other tasks, be focusing on safeguarding the fulfillment of the Customer Resolution Services (CRS) objectives (collaborating with relevant internal stakeholders to ensure the timely completion of tasks and monitoring the progress against strategic goals) and coordinating business management and strategic projects, ensuring timely execution and follow-up. A great opportunity to gain an insight into the entire CRS functioning and the business as a whole.

The position is reporting directly to the Global HO Customer Resolution Services (CRS), with the following tasks within the scope:

• Support the Head of CRS in daily business with recurring and non-recurring tasks, incl. planning, agenda preparation and follow-up
• Conducting in-depth internal and external research and analysis (customer experience, efficiency) on dedicated business topics to support decision-making
• Global coordination of the CRS team (organizing workshops and cross regional alignment efforts), in cooperation with the global CRS leadership team
• Managing internal/external communication (interacting with colleagues and customers worldwide) and enhancing the visibility of the global CRS team
• In addition, supporting the HO CRS in his Order2Invoice (O2I) related responsibilities such as data analytics, project management of dedicated O2I topics and maintaining strong working relationships

• Freedom to organize your daily work

Your qualities include:

• An inherent drive to proactively contribute to your team's success
• Good change management, communication and stakeholder management skills
• Good business acumen
• Structured, well organized and strive for excellence
• Analytical with quantitative problem-solving skills
• Curious and keen to learn and grow
• A willingness to be engaged in a wide variety of tasks
• Understand the importance of working with confidentiality

What we expect you offer:

• Relevant 3-5 year operational background within Customer Services, Logistics or Supply Chain is an advantage.
• Excellent written and spoken English language skills
• Skilled in modern communication tools
• Experience in the aviation industry would be an asset

What does your next challenge look like?

At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation.

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

About SATAIR

Satair is an Airbus Services company offering first-class material management solutions in the aviation aftermarket industry. We take pride in delivering an excellent customer experience around the clock, driving innovation, and contributing to aviation’s digital and sustainable transformation.

With our global functional organisation spanning 11 sites and locations worldwide, and a team of over 1,900 people supporting a $3.3 billion turnover, you will be part of a truly global company that continues to grow year after year.

Welcome to the Satair family!

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

What do we offer at SATAIR?

At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.

SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance immensely!

Here is a selection of some of the benefits we offer our employees in Copenhagen:

• Competitive remuneration, including short term incentive bonus on all levels
• Work/life balance: hybrid working, flex time, maternity/paternity/parental leave, 29 days of holiday + senior and flex days
• Personal development: personalized development plans, large portfolio of learning solutions and many internal mobility opportunities, both locally and globally
• Health and well-being: Health insurance, in-house canteen with many healthy options

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

When applying for the position, you accept our data privacy statement: http://www.SATAIR.com/privacy

Company: Satair A/S

Contract Type: Permanent

Experience Level: Professional

Job Family: Programme & Project Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail] .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.