Project Lead, Customer Enablement & Governance

UNEEG medical A/S; Lillerød; On-site; DKK 900,000 - 1,300,000; Full time

Benefits offered by this job

HQ in Allerød

Travel opportunities

Job summary

UNEEG Medical A/S in Allerød, Denmark, seeks a Lead Project Lead, Customer Enablement & Governance to own onboarding from project initiation through go-live and initial hypercare, coordinating commercial, technical, clinical, legal/privacy, cybersecurity and quality stakeholders.

You will drive onboarding plans, review processes, ensure infrastructure readiness, and maintain playbooks and evidence repositories, while collaborating with colleagues to scale UNEEG EpiSight for epilepsy care.

Qualifications

• Bachelor's degree or higher in a relevant field.
• At least 3 years of program or project management experience in customer-facing software implementations.
• Experience from healthcare technology, SaaS, enterprise software or medical devices.

Responsibilities

• Lead customer onboarding and implementation plans, including milestones, risks, decisions and escalations.
• Coordinate hospital software, legal, data privacy, security and technical review processes and route specialist questions to the relevant subject-matter owners.
• Drive infrastructure readiness, installation, validation, go-live and hypercare activities.
• Maintain implementation playbooks, templates, status reporting, evidence requests and knowledge repositories.
• Coordinate operational handover to support and drive continuous improvement through implementation KPIs and lessons learned.
• Create scalable software implementation processes that support growth in our focus markets.

Skills

Project management

Cross-functional leadership

Stakeholder management

English proficiency

Education

Bachelor's degree or higher in engineering, computer science, health technology, life sciences, business, project management or related discipline

Job description

Lead customer software implementation from onboarding to go-live

At UNEEG Medical, we are on a clear mission: improve epilepsy care and enhance patients' quality of life through objective, real-world EEG data. UNEEG EpiSight Solution, our sub-cutaneous EEG monitoring solution enables remote monitoring of brain activity in people with uncontrolled epilepsy and is already making an impact across Europe and the US. We combine the agility of a small company with the high standards of the medical device industry.

Your role and team:

We are looking for a Project Lead, Customer Enablement & Governance who will establish and lead our customer software implementation capability. You will own customer onboarding from project initiation through go-live and initial hypercare support, ensuring a structured and frictionless experience for new customers.

You will be part of Customer Enablement and Governance and act as the primary program interface between customers and UNEEG. The role coordinates commercial, technical, clinical, legal/data privacy, cybersecurity and quality stakeholders, while the relevant specialists remain accountable for their evidence and decisions. You will work closely together with colleagues across the entire organization.

Your main responsibilities will be:

• Lead customer onboarding and implementation plans, including milestones, risks, decisions and escalations


• Coordinate hospital software, legal, data privacy, security and technical review processes and route specialist questions to the relevant subject-matter owners


• Drive infrastructure readiness, installation, validation, go-live and hypercare activities


• Maintain implementation playbooks, templates, status reporting, evidence requests and knowledge repositories


• Coordinate operational handover to support and drive continuous improvement through implementation KPIs and lessons learned


• Create scalable software implementation processes that support growth in our focus markets

You will thrive in this role if you:

• Are customer-focused, collaborative and pragmatic, with the ability to build trust across technical and non-technical groups


• Create structure and momentum without waiting for perfect processes


• Are highly structured, accountable and proactive, with strong planning, documentation and follow-through


• Are comfortable with ambiguity, changing priorities and leading through influence


• Can balance customer requirements, patient impact, compliance and internal priorities without cutting corners


• Have sound judgement and a hands-on, solution-oriented mindset

Your background:

• A bachelor's degree or higher in engineering, computer science, health technology, life sciences, business, project management or a related discipline


• At least 3 years of program or project management experience in customer-facing software implementations


• Experience from healthcare technology, SaaS, enterprise software or medical devices


• Proven cross-functional stakeholder leadership and confident customer communication
  
• Experience managing multiple complex implementations in an evolving environment


• Fluent professional English, both written and spoken, and willingness to travel

It will be an advantage if you have experience with:

• Hospital IT deployment, clinical engineering or digital health implementation


• Regulated software, validation and medical device quality systems


• Privacy, cybersecurity and assurance reviews, including GDPR, HIPAA, DPIA, HECVAT, SIG, MDS2, DTAC or DSPT


• Relevant standards such as ISO 27001, SOC 2, ISO 13485 or IEC 81001-5-1


• Healthcare systems in both the US and Europe

Applicants must be eligible to work in Denmark and possess a valid work and residence permit if applicable. At this time, we are unable to support work permit applications or sponsorships.

What we offer:

• A key role in building a scalable customer implementation capability in a growing medical device company


• Close collaboration with skilled colleagues and international hospital stakeholders


• A workplace with great energy, social activities and a culture of togetherness


• A role based at our modern HQ in Allerød with good facilities and easy access

At UNEEG, your ideas matter, your work makes a difference, and your colleagues have your back.

About UNEEG Medical

UNEEG Medical pioneers ultra long-term subcutaneous EEG monitoring to help physicians optimize treatment for epilepsy patients. Our UNEEG EpiSight solution provides objective insights into seizure burden, enabling more personalized care. We collaborate with leading institutions across Europe and the US to help patients regain control of their life. At UNEEG Medical, we are currently 40 dedicated people with diverse backgrounds. Our HQ is in Allerød with subsidiaries in the UK, Germany, Austria and the US. Our core values Togetherness, Integrity, and Dedication guide our work as we catalyze brain health therapy with real-world data.