Program Manager - HR Shared Services Center, Global HR

Demant; Københavns Kommune; On-site; DKK 1,100,000 - 1,500,000; Full time

Job summary

Demant is seeking an experienced Program Manager to lead the establishment of an HR Shared Services Center (SSC) as part of a global HR transformation. You will drive design, planning, and implementation while partnering with HR Core Deliveries, business units, and SSC operations across regions.

You will manage multi-workstream delivery, maintain momentum, and ensure adoption with a strong focus on governance, reporting, and stakeholder alignment.

Qualifications

• Bachelor's or Master's degree in business administration, HR, project management or related field.
• Significant program management experience with large-scale transformation or SSC establishment.
• Knowledge of PM methodologies and tools; PMP certification or equivalent is an advantage.

Responsibilities

• Lead program delivery with plans, milestones, budgets, KPIs and governance across multiple workstreams.
• Own the business case and track progress against milestones and KPIs.
• Drive stakeholder alignment and cross-functional collaboration at senior levels.
• Manage resources, risks and dependencies with proactive escalation when needed.
• Oversee transition, adoption activities and business continuity during implementation.
• Ensure reporting and governance via dashboards, steering committees, and action tracking.
• Ensure compliance and alignment with country-specific legal/regulatory requirements.

Skills

Program management

HR transformation

Stakeholder management

Budgeting

PMP certification (advantage)

MS Project/PM tools

Education

Bachelor's degree in Business Administration or related field

Master’s degree (advantage)

Tools

Microsoft Project

Smartsheet

Asana

ServiceNow

SAP SuccessFactors

Job description

We are looking for an experienced and driven Program Manager to lead the establishment of HR Shared Services Center (SSC), a key pillar in our HR transformation journey, driving the design, planning, and implementation of this strategic initiative.

Welcome to Global HR

You will join Demant's Global HR organization and work closely with HR Core Deliveries, business units, Shared Services C operations teams and stakeholders across the global organization.

Our approximately 400 HR professionals work globally to attract, develop and empower the people who drive Demant's continued success. As a global leader in hearing healthcare and hearing aid technology, Demant is on an ambitious transformation journey. In this role, you will help shape how HR services are delivered and experienced across the organization.

Lead the HR Shared Services Center Transition

As Program Manager for HR SSC, you will manage the day-to-day implementation of the SSC transition, coordinating multiple workstreams and ensuring alignment throughout the implementation. Working closely with senior leadership, HR Core Deliveries, business units, SSC operations and project leads, you will maintain momentum, manage risks and dependencies, and ensure clear communication and decision-making. You will also help ensure business continuity and successful adoption of the new HR service delivery model.

In this role, you will:

• Lead program delivery, including plans, milestones, budgets, KPIs, governance and coordination of multiple workstreams.
• Be responsible for the business case
• Track project progress against established milestones, KPIs and business case
• Drive stakeholder alignment and communication, facilitating collaboration across senior leadership, HR, business units and SSC operations.
• Manage resources, risks and dependencies, ensuring appropriate allocation of capacity and timely escalation and resolution of issues.
• Oversee transition and change activities, supporting adoption and maintaining business continuity throughout implementation.
• Ensure effective reporting and project governance, including dashboards, steering committee materials, decisions, actions and lessons learned.
• Ensure quality and compliance, including appropriate acceptance criteria and consideration of country-specific legal and regulatory requirements.

What You Bring

You hold a bachelor's or master’s degree in business administration, Human Resources, Project Management, Organizational Development or a related field.

You have significant project management/program management experience, including large-scale transformation or Shared Services Center establishment and transition initiatives. You have successfully managed complex, multi-workstream projects involving substantial budgets and diverse stakeholders, preferably within HR operations or HR transformation.

You have great knowledge of project management methodologies and tools. PMP certification or equivalent is an advantage, as is experience with platforms such as Microsoft Project, Smartsheet, Asana or similar.

Experience with HR systems and processes is important, with knowledge of SAP SuccessFactors, ServiceNow or similar solutions considered an advantage. You are also highly proficient in Microsoft Office and comfortable working with project dashboards, reporting and data. As a colleague, you are structured, collaborative and solution oriented. You create clarity and momentum in complex environments and can lead cross-functional teams without direct authority. You communicate assertively with both project teams and senior executives and are comfortable working across cultures and geographies.

Furthermore, you are analytical and pragmatic, with good problem-solving and stakeholder management skills. You combine project management discipline with business acumen and an understanding of HR operations and organisational dynamics.

Finally, you have a good compliance mindset and understand the importance of balancing country-specific requirements with global standards and objectives.

Come and join us

This is an opportunity to take a central role in a significant HR transformation and help shape the future delivery of HR services across Demant.

You will work with experienced colleagues and senior stakeholders across the global organization and have the opportunity to make a tangible impact on how HR services are delivered, scaled and continuously improved.

If you enjoy complex transformations, international collaboration and turning ambitious plans into successful execution, we would like to hear from you.

Come and join us

We are curious to meet you.

If you would like to know more about the position, you are welcome to contact Vice President, Global HR Core Deliveries, Maj Øhle Storri, via email [e-mail]

Recruitment Process Information

We will begin inviting candidates for interviews after the application deadline. First round of interviews are scheduled for the 9th, 10th, and 11th of November. You can expect the final round interviews to be held on the 17th, and 18th of November.