NHS Patient Pathways Lead

Liva Healthcare A/S; København; On-site; GBP 42,000 - 54,000; Full time

Job summary

Liva Healthcare A/S is seeking an experienced Team Leader to manage a busy patient onboarding and clinical administration team across NHS and private programs in the UK. You will lead, plan and elevate team performance, handling referrals, GP letters, and discharge processes while keeping a warm, patient‑facing approach in a fast-paced environment.

You will mentor and develop advisors, supervise day-to-day operations, and ensure SOPs are current, with a focus on timely responses and safeguarding

Qualifications

• Experience leading or supervising a team, including 1:1s and performance management.
• Experience of clinical or healthcare administration (referrals, GP letters, prescriptions, discharge).
• Strong triage judgement and escalation when clinician input is needed.
• Experience planning rotas or call capacity against demand.
• Knowledge of confidentiality, GDPR and safeguarding.

Responsibilities

• Lead and develop a team of advisors through 1:1s, coaching and quality reviews.
• Manage referral intake and triage to ensure clinical input reaches the right people quickly.
• Ensure onboarding processes with up-to-date SOPs are followed.
• Plan rotas and call capacity, stepping into queues when volumes spike.
• Oversee clinical admin including GP correspondence, prescription ordering and discharge.
• Train the team to share tasks to prevent single points of failure.
• Monitor performance against SLAs and address complaints and process gaps.
• Identify referral trends and work with Customer Operations to fix issues at source.

Skills

Team leadership

People coaching

Clinical admin knowledge

Triage judgement

Rotas planning

Confidentiality & GDPR

CRM systems & dashboards

Tools

CRM systems

Job description

Liva Healthcare A/S is seeking an experienced Team Leader to manage a busy patient onboarding and clinical administration team across NHS and private programs in the UK. You will lead, plan and elevate team performance, handling referrals, GP letters, and discharge processes while keeping a warm, patient‑facing approach in a fast-paced environment.

You will mentor and develop advisors, supervise day-to-day operations, and ensure SOPs are current, with a focus on timely responses and safeguarding