IT Supporter

ALK; Hørsholm; Remote; DKK 420,000 - 520,000; Full time

Job summary

ALK is a global Danish pharmaceutical company specializing in allergy treatment. We are seeking an IT Supporter to deliver reliable technical assistance, set up devices, and keep workplace technology running smoothly.

You will handle incidents via phone, email, ServiceNow, and in person, document work, and assist with onboarding/offboarding, asset management, and GMP documentation. Fluent Danish and English are required.

Qualifications

• 3+ years of hands-on IT support or service desk experience in a Microsoft environment.
• Strong knowledge of Windows, Microsoft 365, and Entra ID/Intune.
• Fluent in Danish and English.

Responsibilities

• Resolve incidents and requests from colleagues by phone, email, ServiceNow and in person.
• Set up and maintain laptops, mobile devices, printers, accounts and software.
• Prepare equipment and access for onboarding and offboarding.
• Document work in ServiceNow and escalate complex issues to the right team.
• Support IT asset management and routine maintenance.
• Maintain GMP documentation for your area and support production-site IT as needed.

Skills

IT support

Microsoft environment

Queue management

Fluent Danish and English

Tools

ServiceNow

Entra ID

Intune

Job description

World leader in allergy

ALK is a global specialty pharmaceutical company based in Denmark, dedicated to allergy treatment and innovation for over a century. Present in 46 markets with production sites in the USA, Spain, France, and Denmark, we reach 3.1 million patients annually and aim to help 5 million people living with allergies by 2030.

Our 2,800 employees support this mission, with Global IT enabling modern technologies and world-class support across the organization.

We are looking for an IT Supporter to provide reliable, friendly technical assistance to colleagues and help keep workplace technology running smoothly. You will respond to support requests, troubleshoot hardware and software issues, and contribute to the effective day-to-day operation of IT services.

What you’ll do

• Resolve incidents and requests from colleagues by phone, email, ServiceNow and in person
• Set up and maintain laptops, mobile devices, printers, accounts and software
• Prepare equipment and access for onboarding and offboarding
• Document your work in ServiceNow and escalat complex or recurring issues to the right team
• Support IT asset management and routine maintenance
• Maintain GxP documentation for your area and support production-site IT when needed

What you bring

• At least 3 years’ hands-on experience in IT support or service desk in a Microsoft environment
• Solid working knowledge of Windows, Microsoft 365 and [Entra ID / Intune]
• Experience working independently and prioritising your own queue
• Experience with an ITSM tool (ServiceNow is a plus)
• Fluent Danish and English

Nice to have:

ITIL Foundation, experience in a regulated (GxP) environment, basic networking

What we offer

• A close local team of three colleagues, plus a European support network
• Reporting to the Senior Manager, IT Support Europe
• Varied work across office IT and a regulated pharmaceutical environment
• Opportunities to grow within Global IT

Become a part of ALK

ALK provides a dynamic and accommodating work environment, complete with inspiring and challenging assignments. You are able to actively influence and challenge the status quo. Our flat structures attract independent individuals who like to feel the progress of the business and enjoy being close to the decision-making process. We consider our pioneering spirit, coupled with our trustworthiness, our winning formula.

Join us at ALK and be a part of an organization that values integrity, innovation, and making a difference in the lives of those we serve.