Head of Customer Communication – Hybrid Denmark

Nordea; København; Hybrid; DKK 1,100,000 - 1,700,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

Nordea is seeking a Head of Customer Communication who will lead a team of communication specialists across Personal, Business, and Private Banking Denmark. You will combine strategic thinking with hands-on leadership to shape how we communicate with customers and employees, driving value and brand strength through every channel.

You will collaborate with Group Brand, Communication and Marketing and other key functions to ensure coherent messaging and impactful customer experiences, while

Qualifications

• Minimum 10 years of experience in a communication role.
• Minimum 4 years of leadership experience.
• Strong capability to translate strategy into actionable plans.

Responsibilities

• Set direction for a skilled communication team and advise senior stakeholders.
• Ensure communication creates measurable value for customers, employees, and the business.
• Lead cross-channel customer and employee journeys in collaboration with key functions.
• Oversee incident and crisis communication with clear, timely messaging.
• Drive smarter ways of working, including AI, data, and insights.

Skills

Leadership

Communication strategy

Stakeholder management

Change communication

Danish fluency

Incident management

Internal communication

Education

Journalism or communications degree

Job description

Nordea is seeking a Head of Customer Communication who will lead a team of communication specialists across Personal, Business, and Private Banking Denmark. You will combine strategic thinking with hands-on leadership to shape how we communicate with customers and employees, driving value and brand strength through every channel.

You will collaborate with Group Brand, Communication and Marketing and other key functions to ensure coherent messaging and impactful customer experiences, while