Global Head of Customer Service

TRACKMAN A/S; Brådebæk; On-site; DKK 1,800,000 - 2,400,000; Full time

Job summary

Trackman, the world leader in golf technology, seeks a Global Head of Customer Service to lead and scale our global service organization. You will set the global service strategy, build high-performing teams across locations, and partner with Operations, Product, Sales and Finance to elevate customer outcomes.

This role requires senior leadership, change management, and a passion for exceptional customer experience.

Qualifications

• Senior leadership experience in global customer service or related operations.
• Proven track record of building and scaling international service organizations and teams.
• Experience driving organizational and operational change in high-growth environments.

Responsibilities

• Lead, inspire, and develop a high-performing global customer service organization with a strong customer-centric culture.
• Define and execute a global customer service strategy and scalable operating model that supports Trackman’s growth.
• Leverage AI, automation, data, and emerging technologies to improve service quality and efficiency.
• Partner with Product, Operations, Sales, Finance and other stakeholders to ensure the voice of the customer informs business decisions.

Skills

Leadership

Global operations

Change management

Communication

Stakeholder management

Travel readiness

Customer experience

Tools

Zendesk

Job description

Trackman is the world leader in golf technology, trusted by customers worldwide. As we continue our rapid growth, we’re looking for an inspiring Global Head of Customer Service to lead and scale our global service organization. This is a unique opportunity to shape a global function, build high‑performing teams, elevate customer outcomes, and create the culture and processes needed to support our continued growth.

The Role

As Global Head of Customer Service, you will lead Trackman’s global customer service organization and play a key role in delivering an industry‑leading customer experience. You will set and execute the global service strategy, build strong organizational capabilities, and develop a scalable operating model that supports our continued growth. Leading teams across multiple locations, you will work closely with Operations, Product Management, Sales, Finance, and other key stakeholders.

Technology, data, and insights will be central to your approach helping improve service quality, drive efficiency, and create an even better experience for both customers and employees.

Key Responsibilities

Leadership & Organizational Development

Lead, inspire, and develop a high‑performing global customer service organization with a strong customer‑centric culture.

Strategy & Operations

Define and execute a global customer service strategy and scalable operating model that supports Trackman’s continued growth.

Drive operational excellence through clear KPIs, standardized processes, and continuous improvement.

Technology & Innovation

Leverage AI, automation, data, and emerging technologies to improve service quality, efficiency, and the customer and employee experience.

Turn customer insights into actionable feedback for Product and R&D, supporting product priorities, stability, and uptime.

Cross‑Functional Collaboration

Partner closely with Product, Operations, Sales, Finance, and other stakeholders to improve customer outcomes and ensure the voice of the customer informs business decisions.

Job Requirements

What We're Looking For

Experience

• Senior leadership experience in global customer service or related operations, including leadership of leaders.
• Proven track record of building and scaling international service organizations and teams through growth environments.
• Experience driving organizational and operational change in high‑growth environments.

Skills & Qualifications

• Strong, people‑focused leader who inspires and develops high‑performing teams.
• Strategic and hands‑on, with a growth mindset and drive for continuous improvements.
• Strong communication and stakeholder management skills.
• Experience from technology, SaaS, consumer electronics, sports technology, is an advantage.
• Zendesk experience is desirable, and fluent English is required.

This global leadership role includes periodic travel to key Trackman locations, particularly: Phoenix, US, Bogotá, Colombia, Tokyo, Japan.

Additional travel may occur as business needs evolve.

Why Join Trackman?

At Trackman, you'll have the opportunity to help shape the future of customer experience in one of the most innovative companies in sports technology. You will lead a talented global team, influence strategic decisions, and continue to set the standard of customer service across the industry.

If you are a people‑focused leader who enjoys building organizations, developing talent, and creating scalable global operations, we would love to hear from you.

The Office

We are located at DTU Science Park in Hørsholm. We take great pride in the state‑of‑art building we have designed! The office features bright meeting rooms, coffee areas to catch up with colleagues, a large testing arena with simulators available for employees and a fitness centre, everything surrounded by a beautiful forest and respecting the environment. We made sure to utilize the newest technologies to be energy efficient and be mindful of ventilation and sound propagation. The cherry on top is our canteen: with an indoor and outdoor area to enjoy the fresh food prepared by our own kitchen staff.

Join the home of a powerful sports brand and a one‑of‑a‑kind technology

Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman’s blend of cutting‑edge technology, sports, and continued growth make our company an outstanding place to work.

Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud to work in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race.

We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarters located in Denmark (Hørsholm) and offices in New York, Phoenix, Seoul and Tokyo. We employ over 1000+ people worldwide, half of which work in Denmark, where most hardware and software products are developed, tested, and manufactured.

Where innovation happens

At Trackman, we know that great people make great products. We believe that teams thrive, and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of exceptional solutions. This mix makes Trackman an inspiring company – for our customers and colleagues.