Global Customer Insights Lead

Novo Nordisk; Gladsaxe Kommune; On-site; DKK 743,000 - 1,092,000; Full time

Job summary

Novo Nordisk is seeking an insights leader to prepare high-quality analyses for key products and portfolios, delivering quantitative and qualitative insights that enable strategic and operational decision-making at the highest levels of the organisation. You will be a trusted partner to stakeholders across the business, ensuring insights are rigorous and actionable.

The Global Customer and Consumer Insight team in Søborg, Denmark, offers a fast-paced environment with opportunities to influence

Qualifications

• Master's degree in business, natural sciences, or related field.
• Experience from a similar insights or market research role.
• Proven track record in leading quantitative and qualitative market research projects.
• Experience partnering with global brand teams to provide insights and constructive challenge to global strategy and tactics.
• Strong stakeholder management skills with the ability to lead cross-functional project teams, communicate proactively and create followership.
• Fluency in written and spoken English.

Responsibilities

• Drive quantitative and qualitative market research projects for strategic launch and pipeline products, portfolios, and areas of interest on a global level.
• Leading the situational analysis process for prioritised products, feeding directly into the brand strategy process.
• Building the foundation for new ways of driving insights — from AI-powered tools and secondary resources to social media listening, both internal and external.
• Providing recommendations for senior management strategic decision-making, based on analysis and impactful communication of insights derived from primary and secondary data.
• Collaborating with global brand teams and key projects to stay updated on global strategy and identify knowledge gaps.
• Leading stakeholder forums with operations across International Operations and North America Operations to strengthen practice sharing.

Skills

Master's degree

Market research

Research leadership

Stakeholder management

English fluency

Education

Master's degree in business, natural sciences, or related field

Job description

Are you passionate about driving insights and influencing strategic decisions? Do you want to work closely with key brands, affiliates, and senior management to enable strategic decision making?

Your new role

In this role, you will lead the preparation of high-quality insights for key products and portfolios, delivering best-in-class customer and consumer analyses that enable strategic and operational decision-making at the highest levels of the organisation. You will be a trusted partner to stakeholders across the business, ensuring insights are not only rigorous but actionable.

Your Key Responsibilities Will Include

• Driving quantitative and qualitative market research projects for strategic launch and pipeline products, portfolios, and areas of interest on a global level
• Leading the situational analysis process for prioritised products, feeding directly into the brand strategy process
• Building the foundation for new ways of driving insights — from AI-powered tools and secondary resources to social media listening, both internal and external
• Providing recommendations for senior management strategic decision-making, based on analysis and impactful communication of insights derived from primary and secondary data
• Collaborating with global brand teams and key projects to stay updated on global strategy and identify knowledge gaps
• Leading stakeholder forums with operations across International Operations and North America Operations to strengthen practice sharing

Your new department

In Product & Portfolio Strategy we drive commercial strategy, medical affairs and business development across all therapy areas. We act as a connector and compass, guiding the new Novo Nordisk portfolio for sustained competitiveness upstream, and maximising portfolio potential through successful commercial strategies and competitive launches downstream.

The Global Customer and Consumer Insight team is located at our headquarters in Denmark, Søborg. With a team of dedicated professionals, we work collaboratively to provide facts, insights and recommendations for Novo Nordisk’s key products. Our department is fast-paced and dynamic, offering opportunities for growth and development. Join us and be part of a team that is making a difference in the lives of millions of patients worldwide.

Your Skills & Qualifications

We are looking for someone who thrives at the intersection of data, strategy and storytelling — someone who can turn complex insights into clear direction. You'll bring with you:

• A Master's degree in business, natural sciences, or a related field
• Extensive experience from a similar insights or market research role
• Proven track record in leading quantitative and qualitative market research projects
• Experience partnering with global brand teams to provide insights and constructive challenge to global strategy and tactics
• Strong stakeholder management skills with the ability to lead cross-functional project teams, communicate proactively and create followership
• Fluency in written and spoken English

Experience within Cardiometabolic diseases will be a plus but is not a requirement.

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with determination, constant curiosity and a commitment to finding better ways forward. For over 100 years, this dedication has driven us to build a company focused on lasting change for long-term health. One where diverse thinking, shared purpose and mutual respect come together to create extraordinary results. When you join us, you're not just starting a job – you're becoming part of a story that spans generations.

What We Offer

At Novo Nordisk, you’ll join a global healthcare company with a unique culture and strong results. We offer continuous learning, career development, and benefits tailored to your life and career stage.

Salary: For this role, the Annual Base Salary ranges from 742,600.00 to 1,091,600.00 DKK, corresponding to the level of the position.

The placement within the salary range will be assessed during the recruitment process based on the candidate’s skills, competencies, knowledge, and relevant experience.

Incentives and Benefits:

The salary package may include short-terms and/or long-term incentives as well as other employee benefits based on position level, location, functional area and relevant market benchmarks. Learn more about our Reward Philosophy here.

Deadline

22th of September 2026. Applications are reviewed on an ongoing basis.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we’re not chasing quick fixes – we’re creating lasting change for long-term health. For over 100 years, we’ve been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what’s possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we’re making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.