Floor Manager

COS; Denmark; On-site; DKK 450,000 - 570,000; Full time

Benefits offered by this job

Staff discount

HIP program

PFA Pension

Job summary

COS in Denmark is seeking a Floor Manager to lead a passionate team and deliver outstanding customer experiences. You will set the tone on the shop floor, ensure service excellence, and align daily operations with brand standards.

You will coach Sales Advisors, analyse sales data with the Store Manager, support recruitment and onboarding, and act as a brand ambassador—stepping in as Store Manager when required to maintain continuity and drive results.

Qualifications

• Excellent customer service and people leadership experience in retail.
• Strong communication and interpersonal skills with a customer-first mindset.
• Ability to analyse sales data and drive department performance.
• Wamiliar with store operations and standards in a fashion environment.

Responsibilities

• Deliver high level customer service through styling advice and store experience.
• Analyse sales data and collaborate with Store Manager to maximise department performance.
• Lead and motivate Sales Advisors to achieve service and presentation standards.
• Support recruitment, onboarding and training for new team members.
• Identify and nurture future talent and contribute to development plans.
• Oversee daily store operations, ensuring efficiency and brand alignment.
• Act as a brand ambassador and deliver optimal customer experiences.
• Step in as Store Manager when required to ensure leadership continuity.

Skills

Customer service

People leadership

Communication

Adaptability

Attention to detail

Time management

Job description

Job Description

As a Floor Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment.
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Preferable but not mandatory

• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Additional Information

• This is a full-time position with a contract of 37 hours a week, starting in October 2026.

Benefits

We offer all our employees attractive benefits with extensive development opportunities. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to this, Denmark-based colleagues also receive:

• PFA Pension and Health Insurance
• Education, Development, and Open Dialogues
• Company Agreements
• Celebrations and Traditions

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.