Financial Support Specialist

ByFounders; København; On-site; DKK 305,000 - 365,000; Full time

Job summary

Monta in Copenhagen is looking for a Financial Support Specialist to own customer interactions and help shape our Finance Support branch. You’ll handle tickets, respond to inquiries, and collaborate with colleagues across departments to resolve issues and improve our knowledge base.

The role emphasizes working with numbers, payments and billing knowledge, and using AI tools to speed responses, while keeping customers at the center of our work.

Qualifications

• Located in Denmark and able to work from Copenhagen office.
• Resourceful and not afraid to reach out to colleagues to find the right answers.
• Enjoy working in a customer-facing environment and communicating with customers.
• Enjoy working with numbers and are quick to learn about financial setups and queries.
• Have experience or a decent understanding of how to work with basic Excel/Google Sheets.
• Knowledge of Payments and Billing is a plus.

Responsibilities

• Communicate directly with our customers, business partners, operators and VIP customers, primarily via conversations via email and messaging in a ticketing system, but also inbound and outbound calls.
• Listen and respond to our customers' needs and concerns and provide professional and friendly support at all times, ensuring our customers are our number one priority.
• Collaborate with teammates and other departments to troubleshoot and solve queries.
• Take part in expanding our financial knowledge base and help with building a solid foundation for the future.
• Prioritise tickets and ensure high-priority tickets are taken care of and dealt with accordingly and in a timely manner.

Tools

Excel

Google Sheets

Job description

up to 30,000 DKK/month gross (varies by seniority)

About Monta

Monta powers the EV charging ecosystem. With 300,000+ monthly users and millions of charge sessions every month, our platform accelerates the electrification of mobility.

This is a fast-moving place. The problems are hard, the pace is quick, and the bar is high. If you like real ownership, figuring things out, and seeing the direct impact of your work, you’ll do well with us.

AI is built into how we work. It helps us ship faster, make better decisions, and stay lean. Everyone at Monta is expected to use AI tools thoughtfully — and to find smart ways to use them to move the work forward.

Our principles keep us grounded: Build Together & Finish, Sweat the Details, Customer First, and Aim for the Moon.

The best part of Monta is the people - sharp, ambitious, and good to be around. You’ll be challenged, supported, and trusted to deliver.

We’re looking for a Financial Support Specialist who’s ready to roll up their sleeves, take ownership, and build with us, through the grind and the wins.

This Is What You Will Achieve

Your key outcomes will be as follows: it's not just what you do, how your work impacts our products and processes is also important to us. Besides the tasks you complete, we'll also be measuring the tangible outcomes and improvements you set in motion, which will (hopefully) increase your professional growth and satisfaction with us at the same time.

What You’ll Do

• Communicate directly with our customers, business partners, operators and VIP customers, primarily via conversations via email and messaging in a ticketing system, but also inbound and outbound calls.
• Listen and respond to our customers' needs and concerns and provide professional and friendly support at all times, ensuring our customers are our number one priority.
• Collaborate with teammates and other departments to troubleshoot and solve queries.
• Take part in expanding our financial knowledge base and help with building a solid foundation for the future.
• Prioritise tickets and ensure high-priority tickets are taken care of and dealt with accordingly and in a timely manner.

As a Financial Support Specialist, you will be a key element and one of the foundational pillars in shaping the culture, foundation, and future of this new branch of Finance Support within our team. You will be our voice to the outside world on support tickets and project work around finance topics. It is crucial that you have a passion for helping people and enjoy getting nerdy about numbers and customer service. Our customers and partners are always the center of our focus, and it is important that they get an amazing and memorable experience when they contact us.

What We’re Looking For

If the mission excites you but your experience isn’t a perfect 1:1 match, apply anyway — we care about potential, not perfection.

To do this, we imagine you to have the following experience:

• You are located in Denmark, and can work from our office in Copenhagen.
• You are resourceful and not afraid to reach out to colleagues to find the right answers when needed.
• You enjoy working in a customer-facing environment and communicating with customers.
• You enjoy working with numbers and are quick to learn about financial setups and queries.
• You have experience or a decent understanding of how to work with basic Excel/Google Sheets.
• Knowledge of Payments and Billing is a plus.

AI Competency

You'll be expected to work with AI-powered tools. Some we use:

• Gemini / Claude for research, drafting, and problem-solving
• Notion AI (docs, knowledge base, meeting notes)
• AI-assisted ticketing and support tools to speed up responses and flag priority issues
• AI features in Excel/Google Sheets for financial data checks and analysis

We don't expect mastery of all — but we expect comfort learning, experimenting, and adopting AI responsibly.

Why Monta

• Impact, not easy mode — your work matters, and you’ll feel it every day.
• Ownership from day one — we don’t micromanage, we expect you to deliver.
• The grind is real — priorities shift, and flexibility is sometimes needed to get things across the finish line. But so are the rewards: impact, growth, and a team that has your back.
• The people are extraordinary — talented, driven, and fun to work with. You’ll be challenged, supported, and inspired in equal measure

What We Offer

• A yearly education budget and extra days off to use it.
• A friendly and social company culture with movie nights, Friday bars, pub crawls, and more.
• Free lunch every day.
• Pension & health coverage to keep you secure for today and tomorrow.
• Paid parental leave to support life’s big moments.
• Warrants program - be part of our growth story.
• Flexible working hours; as long as you’re at key meetings and delivering great work, we trust you to manage your schedule.