Duty Manager / Operations Manager Intern

Zoku; København; On-site; DKK 57,000 - 68,000; Full time

Benefits offered by this job

Internship allowance

2 holidays per internship month

Staff meals

Friends & family discounts

Discounts at all Zoku locations

Team events

After-work drinks

Job summary

Zoku offers a Duty Manager Internship starting February 2027 in Copenhagen. You’ll act as a central coordinator, supporting the floor crew and guests, from bar service to handling complaints and coordinating tasks.

You’ll coach the team, uphold Zoku values, and help with schedules and daily operations. The role covers Rooms Division and F&B, with responsibilities including coordinating housekeeping, reservations, and payments, while you gain hands-on leadership experience in a dynamic

Qualifications

• Enrolled at university and must complete a managerial internship (min. 6 months).
• Fluent in English; other languages a plus.
• EU resident or valid Denmark work permit.
• Available to start February 2027; 6 or 10 month duration.
• Able to relocate to Copenhagen; accommodation not provided.
• Experience in a hotel or restaurant is preferred.

Responsibilities

• Be a smooth operator on the floor, support the Sidekicks, handle resident requests and ensure Zoku experience.
• Act as trouble shooter, coordinate maintenance tasks, and follow safety procedures.
• Coach and train the operational team, update working schedules, and live Zoku values.
• Handle Rooms Division and F&B matters, liaison with outsourced housekeeping, manage reservations and payments.

Skills

English fluent

Hospitality experience

Multitasking

Leadership potential

Education

University student (mandatory internship)

Job description

Are you a jack (or Jane) of all trades who loves to connect with people and gets a kick out of solving (tricky) operational puzzles? Then keep reading! Zoku is not your typical hotel: we offer a relaxed place to stay, work and meet new people, while helping guests feel connected to the local scene.

TELL ME MORE

During your Duty Manager Internship (starting in February 2027) you'll act as the spider in the web, ensuring Zoku’s operations are run smoothly. You'll coach, train and set the team of Sidekicks (the operational team) up for success.

The job of Duty Manager Intern is very versatile and fast-paced. You'll support the operational team when and where needed, empowering them to be at their best to provide excellent service and a true Zoku-like experience, all whilst keeping the service standards high. You will work together with a team of enthusiastic and highly motivated Duty Managers.

WHAT WILL YOU DO?

No day looks the same as a Duty Manager Intern… but here’s a glimpse of what you can expect:

Be a smooth operator: You are very hands‑on and actively support the Sidekicks on the floor to ensure that every resident receives the quintessential Zoku experience. From crafting a killer cappuccino to jumping into the hustle and bustle of the restaurant or being the contact person for (bigger) resident complaints - you're ready for anything and everything!

Trouble shooter: You act as the trouble‑shooter in case of issues that arise during your shift, coordinate maintenance tasks and help in case no one is available. You'll also be responsible for the proper handling of safety and security procedures.

Sidekick Coach: You'll coach, guide and train the operational team. You'll ensure that Zoku’s values are lived by on the working floor and ensure excellent service, all while having fun. Together with your team, you'll assist in updating the working schedules of the team.

Operational Jack / Jane of all trades: As part of the Duty Managers team, you'll be responsible for all Rooms Division and F&B matters. As our main contact person with our outsourced housekeeping party, you'll enjoy structuring all rooms-related procedures, managing restaurants reservations and checking the payment handling.

WHAT MAKES THE INTERNSHIP UNIQUE?

• You be all-around leader. You'll improve your skills in the F&B, Rooms, and M&E department. No day will look the same!
• You can bring your knowledge into practice. With an "Always Beta" mentality, you'll help to improve processes at Zoku.
• You'll get a second family. Become part of our Zoku community of fellow colleagues, residents and visitors.
• You'll be part for a future-oriented hospitality concept. We’re not like your average hotel (feel free to stop by at Zoku to see for yourself!)
• You'll make a difference. As an important part of our team, you'll get plenty of responsibility and your ideas will be valued.

We Love People Who

• Bring good vibes to the work floor, are genuinely friendly, approachable, and empathetic.
• Are social butterflies who love to connect with others and get to know new people.
• Have an entrepreneurial spirit and like to discover new things.
• Are multi-tasking pros, handling multiple tasks, projects, and responsibilities all whilst keeping a cool head and a warm heart.
• Have an international background - experience in guest relations is a plus.

A FEW MUST HAVES

• You are enrolled at university and need to do a mandatory managerial internship (min. 6 months) as part of your curriculum.
• You are fluent in English, other languages are a plus.
• You are an EU resident or have a valid working and living permit for Denmark.
• You are available to start in February 2027 and flexible with working days/hours. Working times will vary between morning, mid-day, and evening. This internship is available as either a 6 month or 10 month internship.
• You are able to relocate to Copenhagen for the duration of the internship (accommodation is not provided by Zoku).
• You have experience in a hotel or a restaurant.

WHAT’S IN IT FOR YOU?

• Internship allowance of €750 (5600DKK) per month (before taxes).
• 2 holidays per internship month.
• Cool benefits like a free after‑work drink, various discounts and friends & family rates at all Zoku locations.
• A fun, young, multi‑national company with colleagues from across the globe to meet, learn and grow from.
• The best free staff meals, enjoyed in our social spaces overlooking the city.
• Access to all community events, team celebrations, and after work drinks.i
• Exciting on‑the‑job training opportunities and fun events throughout the year to celebrate achievements and milestones.
• An internship at one of the 25 coolest hotels in the world, that feels like a second home and is purpose‑driven.

What We Are Proud Of

Zoku combines the energy of a lifestyle brand with the warmth of a close knit team. We challenge traditional hospitality by creating spaces where people genuinely connect, whether they’re staying for one night or several months.

What Is Zoku

We’re Zoku. Designed for the new generation of business travelers, we’re so much more than a long stay hotel. We’re a place you can call your second home, even on your first visit. We’ve created a hive of private Lofts and rooftop Social Spaces, so you can stay connected and well rested as you live and work throughout Europe. Throw yourself into your work and play, and effortlessly discover one of our home cities. It will be your home city next.