Data Governance Lead — Customer Master Data

Arla Foods A.m.b.a; Denmark; On-site; DKK 900,000 - 1,200,000; Full time

Job summary

Arla is seeking a Data Governance Program Manager to implement and embed strong customer master data governance across markets, systems, and functions. You will lead the Data Steward team and steer a temporary project organization to deliver lasting governance outcomes.

You will define standards, ownership, decision forums, and data quality routines to ensure customer data is created, maintained, and used consistently, with sponsorship from senior stakeholders.

Qualifications

• Has implemented data governance in practice across organizations.
• Brings strong experience with master data, data governance, data quality, stewardship models, and MDM/MDG tools.
• Can lead, motivate, and develop a team of Data Stewards while building a culture of accountability.
• Curious to explore how human assisted agents can support master data initiatives.
• Comfortable leading temporary cross-functional project teams across countries and functions.
• Able to explain complex topics simply to business and IT stakeholders.
• Cares about real-world impact for customers and colleagues, driving sustainable improvements.

Responsibilities

• Implement and embed customer data governance across markets, functions, and systems.
• Lead and develop the Data Steward team, creating clarity on priorities and ways of working.
• Provide direction to the temporary program organisation and ensure lasting governance outcomes.
• Run customer data governance with Data Owner/Data Steward roles, decision forums, escalation paths, and routines.
• Define and roll out customer data standards, business rules, controls, and lifecycle governance.
• Improve data quality using KPIs and dashboards, shifting from reactive fixes to proactive prevention.
• Collaborate with Sales, Finance, Customer Service, Supply Chain, IT, and teams across markets.

Skills

Data governance

Data quality

Leadership

Stakeholder management

MDM/MDG tools

Team development

Cross-functional collaboration

Strategic thinking

Tools

MDM/MDG tools

Job description

Arla is seeking a Data Governance Program Manager to implement and embed strong customer master data governance across markets, systems, and functions. You will lead the Data Steward team and steer a temporary project organization to deliver lasting governance outcomes.

You will define standards, ownership, decision forums, and data quality routines to ensure customer data is created, maintained, and used consistently, with sponsorship from senior stakeholders.