Danish-Speaking Solutions Consultant — Sofia (Relocation)

Mercier Consultancy MD; København; On-site; DKK 128,000 - 213,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Career development programs

Job summary

Mercier Consultancy Group is seeking a Danish-speaking Solutions Consultant to join their team in Bulgaria, based in Sofia. The role focuses on delivering high-level customer support to Danish-speaking clients for a global market, acting as the main contact for complex inquiries and ensuring timely resolutions.

You will collaborate with international teams, document interactions meticulously, and strive to meet KPIs while staying current on product knowledge and service policies.

Qualifications

• Native or fluent Danish (spoken and written).
• Strong communication abilities and a professional, solution-oriented mindset.
• Previous office-based experience is an asset for this Danish Speaking Solutions Consultant role in Bulgaria.
• Ability to thrive in a multicultural work environment.

Responsibilities

• Deliver exceptional customer support services to Danish-speaking clients through various communication channels.
• Act as a primary point of contact for complex inquiries, ensuring accurate and timely resolutions.
• Maintain high levels of customer satisfaction by providing professional, empathetic, and efficient assistance.
• Collaborate with international teams to improve internal workflows within the customer support services department.
• Document all interactions meticulously to maintain high standards of data integrity and reporting.
• Contribute to the success of the team by meeting and exceeding performance KPIs.
• Stay updated on product knowledge and service policies to provide expert-level guidance to customers.

Skills

Danish language proficiency

Communication skills

Customer service mindset

Multicultural collaboration

Job description

Mercier Consultancy Group is seeking a Danish-speaking Solutions Consultant to join their team in Bulgaria, based in Sofia. The role focuses on delivering high-level customer support to Danish-speaking clients for a global market, acting as the main contact for complex inquiries and ensuring timely resolutions.

You will collaborate with international teams, document interactions meticulously, and strive to meet KPIs while staying current on product knowledge and service policies.