Danish-Speaking Digital Trust & Safety Analyst — Sofia

Mercier Consultancy Group; Denmark; On-site; DKK 167,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Performance bonus

Team events & growth

Job summary

Mercier Consultancy Group in Sofia seeks a Danish-speaking Digital Trust and Safety Analyst to monitor and review user content for safety and integrity across social platforms. You will identify risks, support Danish-speaking users, and collaborate with international teams to refine processes.

Native or fluent Danish is mandatory, along with an EU passport for relocation. On-site in Sofia, Bulgaria, prior moderation or customer service experience is a plus.

Qualifications

• Native or fluent Danish is mandatory.
• Valid EU passport required for relocation.
• On-site work in Sofia, Bulgaria.
• Experience in moderation or customer service is a plus.
• Excellent analytical skills and the ability to work under pressure.

Responsibilities

• Monitor and review user-generated content to ensure compliance with social media safety standards.
• Identify, analyze, and mitigate potential risks and policy violations on the platform.
• Maintain a high level of accuracy while handling sensitive content within the social media ecosystem.
• Provide high-quality linguistic support in Danish to address specific user concerns and safety reports.
• Collaborate with international teams to refine internal processes regarding digital trust and safety.
• Stay updated on evolving trends and safety guidelines within the social media industry to ensure optimal protection.
• Execute complex moderation tasks with cultural nuance to enhance user experience.

Skills

Danish language

Job description

Mercier Consultancy Group in Sofia seeks a Danish-speaking Digital Trust and Safety Analyst to monitor and review user content for safety and integrity across social platforms. You will identify risks, support Danish-speaking users, and collaborate with international teams to refine processes.

Native or fluent Danish is mandatory, along with an EU passport for relocation. On-site in Sofia, Bulgaria, prior moderation or customer service experience is a plus.