Customer Service Representative

IFF; Aarhus; Hybrid; DKK 420,000 - 520,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

Iff is a global leader in flavors, fragrances, food ingredients and health & biosciences, with a base in Brabrand, Denmark. The Order-to-Cash role supports both domestic and export markets, handling orders, inquiries, and complaints while ensuring accurate processing, timely delivery, and strong cross-functional collaboration.

The position focuses on end-to-end O2C, requires analytical thinking and a customer-centric mindset, and offers a flexible work arrangement with on‑site work in Brabrand

Qualifications

• Experience in customer service and order management in a B2B environment.
• Strong understanding of Order-to-Cash processes and ERP systems.
• Fluent in English and Danish; strong communication skills.

Responsibilities

• Manage end-to-end Order-to-Cash processes for domestic and export orders.
• Receive, process, and monitor customer orders for accuracy and timeliness.
• Act as primary contact for customers, handling inquiries and order updates.
• Coordinate and manage customer complaints with internal stakeholders.
• Proactively follow up on order fulfilment and delays.

Skills

Customer service

Order management

Supply chain

O2C

Communication skills

Attention to detail

ERP systems

English and Danish

Tools

SAP

Workday

Job description

Job Summary

Are you passionate about delivering exceptional customer experience while ensuring seamless order fulfilment across global markets?

In this role, you will be responsible for managing customer orders, inquiries, and complaints across both domestic and export markets. Acting as a key point of contact, you will build and maintain strong relationships with customers and sales teams while ensuring smooth communication and timely resolution of issues. You will oversee the end-to-end Order-to-Cash process, ensuring accurate order processing, on‑time delivery, and proactive follow‑up. Success in this role requires strong analytical skills, sound judgment, and a customer‑focused mindset, combined with solid knowledge of products, processes, and cross‑functional collaboration. This role is based on‑site in Brabrand with an option to work max. 2 days per week from home. Be part of a collaborative, customer‑focused, and high‑performing team where together we can achieve greatness and make a real impact. Your potential is our inspiration!

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Where You’ll Make a Difference

• Manage end‑to‑end Order-to-Cash (O2C) processes for domestic and export customer orders
• Receive, process, and monitor customer orders, ensuring accuracy, completeness, and timely execution
• Act as a key point of contact for customers, handling inquiries, order updates, and issue resolution
• Coordinate and manage customer complaints, ensuring timely investigation and resolution in collaboration with internal stakeholders
• Proactively follow up on order fulfilment status, identifying and resolving potential delays
• Collaborate cross‑functionally with Sales, Supply Chain, Logistics, Planning, and Finance teams to ensure seamless operations
• Build and maintain strong relationships with assigned customers and internal sales teams
• Apply product, process, and customer knowledge to provide tailored support and solutions
• Identify process improvement opportunities and contribute to continuous improvement initiatives and best practice sharing
• Ensure compliance with internal policies, export regulations, and customer‑specific requirements

What Makes You the Right Fit

• Experience in customer service, order management, or supply chain operations (B2B environment preferred)
• Strong understanding of Order-to-Cash processes, including order entry, fulfilment, and invoicing
• Excellent communication skills with the ability to manage customer relationships professionally and effectively
• High level of attention to detail and accuracy in transactional work
• Strong problem‑solving skills with the ability to manage multiple priorities and resolve issues proactively
• Ability to collaborate across functions and cultures and work effectively in a matrix organization
• Being a teamplayer
• Customer‑centric mindset with a proactive and solution‑oriented approach
• Experience with working with ERP systems (e.g., SAP, Workday) is an advantage
• Fluency in English and Danish; additional languages are a plus

How Would You Stand Out?

• Experience with managing export orders and understanding international trade requirements
• Proven track record of driving process improvements or automation initiatives
• Confidence in handling complex customer situations with professionalism and empathy

Why Choose Us?

• Be part of a global organization with strong values and a commitment to sustainability
• Opportunity to work in a dynamic, international environment with diverse stakeholders
• Continuous learning and development opportunities to grow your career
• Collaborative and inclusive culture where your contributions matter
• Competitive compensation and benefits package
• Flexible working arrangements supporting work‑life balance

For your awareness, IFF has announced its intention to sell its Food Ingredients business to CVC Capital Partners. The sale is presently expected to close in the first half of 2027, pending regulatory approvals and other closing conditions. The Food Ingredients business unit will remain a part of IFF until close and, at such time, it will transition to CVC Capital Partners. In applying for this position, you acknowledge your awareness that the position is a part of the Food Ingredients business unit and has been identified to transition to CVC Capital Partners.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more