Customer & Operations Coordinator – Dosimetry Lab

Danmarks Tekniske Universitet; Roskilde; On-site; DKK 450,000 - 600,000; Full time

Job summary

DTU Health Tech is seeking an Operations and Customer Relations Coordinator to streamline the dosimetry section’s operations and customer interactions. You will serve as a bridge between customers, researchers, engineers and laboratory staff, coordinating projects, handling inquiries, preparing quotes and managing logistics.

The role combines administration, project coordination and communications, contributing to timely deliveries and accurate records.

Qualifications

• Experience with project coordination, operations management, customer support or technical administration.
• Excellent organizational and planning skills.
• Clear and professional English communication (written and spoken).
• Danish language skills or willingness to acquire them.

Responsibilities

• Coordinate the operational side of the section and help ensure customer projects, measurements and deliveries are completed on time.
• Respond to customer enquiries and maintain customer relationships.
• Prepare quotations and follow up on customer requests.
• Coordinate ongoing customer and research projects.
• Track deadlines, deliveries and project status.
• Manage shipment of dosimeters and other materials to customers and irradiation facilities.
• Order laboratory supplies, equipment and external services.
• Maintain customer records and project documentation.
• Support invoicing and administrative follow-up.
• Maintain and update the section webpage.
• Prepare content for LinkedIn and other communication channels.
• Support planning and administration of customer courses, meetings and events.
• Help develop and improve operational procedures and workflows.
• Support the implementation of digital tools and CRM systems.

Skills

Project coordination

Operations management

Customer support

Technical administration

English communication

Danish language willingness

CRM systems

IT systems

Tools

CRM systems

IT systems

Job description

DTU Health Tech is seeking an Operations and Customer Relations Coordinator to streamline the dosimetry section’s operations and customer interactions. You will serve as a bridge between customers, researchers, engineers and laboratory staff, coordinating projects, handling inquiries, preparing quotes and managing logistics.

The role combines administration, project coordination and communications, contributing to timely deliveries and accurate records.