Customer Collaboration Lead

JACOBS DOUWE EGBERTS; Denmark; On-site; DKK 70,000 - 90,000; Full time

Benefits offered by this job

Fitness room

Yoga classes

Massage services

Free coffee in the office

Great canteen

Job summary

A leading coffee and tea company in Denmark is seeking a Customer Collaboration Lead to enhance customer engagement and supply chain excellence. This role includes building strong relationships with customer teams, delivering operational performance, and leading continuous improvement initiatives. Ideal candidates will have at least 5 years of experience in related fields and fluency in English and one Scandinavian language. The position offers a vibrant work atmosphere with excellent perks like a fitness room and yoga classes.

Qualifications

• Minimum 5 years' experience in Sales, Customer Services or supply chain roles.
• Experience working with major Nordic Grocery Retailers.
• Fluency in English and one of the Scandinavian languages.

Responsibilities

• Build strong relationships with customer supply chain teams.
• Deliver excellent operational performance with top service levels.
• Define best practices and coach the team on effective behaviors.

Skills

Stakeholder management

Customer relationship building

Analytical problem solving

Coaching and developing others

Results-driven mindset

Job description

As Customer Collaboration Lead you will play a critical role in building engagement with customers and leading supply chain excellence on behalf of JDE.Reporting to the Customer Service & Logistics Manager you are the ‘face of supply chain’ and plays a critical role across key stakeholder groups, including Customers, JDE Sales and Supply Chain Teams.

You will lead the service agenda with key customers or customer groups, setting best practice in how to achieve excellent service level.Your role will be to build relationships, own and shape the Supply Chain agenda with customers, including improving service and efficiency

Key responsibilities include:

• Build strong relationships with customer supply chain teams and lead key review meetings.
• Deliver excellent operational performance, ensuring top service levels and perfect orders.
• Show leadership by defining best practices, creating guides and playbooks, and coaching the team on the right behaviors and skills.
• Work collaboratively with many internal and external partners, creating strong connections between sales and supply chain.
• Lead efforts to reduce waste and cost, improve efficiency, and drive continuous improvement projects.

Qualifications

Working at JDE Peet’s is hands‑on, giving you an opportunity to leave your mark. Our focus demands high‑energy people who think fast and act quickly and have an entrepreneurial mind‑set

For this role as Customer Collaboration Lead, we’re looking for someone who has the following skills and experience:

• Minimum 5 years’ experience across relevant roles such as Sales, Customer Services or supply chain.
• Thorough knowledge of customer supply chain principles having worked with major Nordic Grocery Retailers.
• Experience of coaching/developing others and influencing key stakeholders.
• An excellent ability to manage stakeholders (internal & external) and build relationships.
• Results driven:Demonstrable ability to achieve challenging goals, directly and through others.
• Analytical problem solving: Understand drivers of service and cost performance and how to influence.
• Fluency in English and one of the Scandinavian languages

Please note: Only applicants with a valid permit to work in Denmark will be considered for this position.

Additional Information

We offer an amazing office with the world’s best coffee, a great canteen, fitness room, yoga, massage and an international atmosphere with supportive and professional colleagues. Please [e-mail] for further information.

Please submit your application by 10.04.2026; interviews will be conducted on a rolling basis as applications are received.

Company Description

For more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it’s amazing what can happen over a cup of coffee or tea. JDE is part of JDE Peet’s, the world’s largest pure‑play coffee and tea company. We are fuelled by our purpose of unleashing the possibilities of coffee and tea to create a better future.

Today, our coffee & tea portfolio is available in more than 100 developed and emerging markets, through a portfolio of over 50 brands that collectively cover the entire category landscape led by leading brands in the Nordics such as Gevalia, Friele, L’OR and many more.