Client Delivery Lead Top Accounts

Hewlett Packard Enterprise Development LP; Lillerød; Hybrid; DKK 900,000 - 1,500,000; Full time

Benefits offered by this job

Health & wellbeing

Professional development

Unconditional inclusion

Job summary

Hewlett Packard Enterprise Development LP is seeking a Client Delivery Lead Top Accounts in a hybrid role. You will lead and optimize end-to-end service delivery across Nordics, building trusted executive relationships and driving strategic account growth.

You will coordinate cross-functional teams, oversee performance against contracts, and contribute to pre-sales and solution design while upholding governance and compliance standards.

Qualifications

• Senior leader with 15+ years of service delivery or account management experience.
• Proven ability to build executive-level client relationships and negotiate effectively.
• Experience coordinating multi-region delivery across hybrid cloud, storage, and networking.
• English proficiency required; Nordic language skills are a plus.

Responsibilities

• Oversee end-to-end delivery governance and performance across all services.
• Develop and nurture executive relationships within client organizations.
• Collaborate on strategic account planning and drive service delivery improvements.
• Lead cross-functional delivery teams and coordinate virtual, multi-region resources.
• Promote portfolio offerings and support upsell/cross-sell opportunities.
• Participate in pre-sales activities and align solutions with client needs.

Skills

Leadership

Client management

Strategic planning

Stakeholder management

ITIL/ITSM

English

Nordic languages

Education

Bachelor's degree

Job description

Client Delivery Lead Top Accounts

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The Client Delivery Lead Executive (CDL) is a strategic, account-specific role responsible for leading and ensuring seamless service delivery across multiple HPE Service Delivery Units and geographic regions within the client environment. The CDL acts as the primary strategic partner for the client and other top accounts in the Nordics, developing trusted relationships, driving service excellence, and aligning delivery with business objectives. This role is critical for delivering on contractual commitments, fostering long‑term client satisfaction, and supporting growth opportunities.

Key Responsibilities:

• Account Delivery Governance & Performance: Oversee end-to-end account-level service delivery, ensuring performance goals and contractual commitments are consistently met or exceeded across all HPE services.
• Client Relationship Management: Develop and nurture senior management and executive-level relationships within the client organization, understanding their strategic and operational needs.
• Strategic Account Planning: Collaborate with client stakeholders and internal teams to analyze delivery requirements and contribute to strategic planning for service delivery and account growth.
• Delivery Leadership & Orchestration: Lead all HPE service delivery teams, orchestrating virtual teams to ensure a cohesive, high-quality client experience.
• Service Improvement & Optimization: Drive continuous improvement initiatives across business units, focusing on enhancing service delivery and business outcomes.
• Steering Committees & Stakeholder Engagement: Represent HPE at client Steering Committees, leading stakeholder meetings, and ensuring alignment on strategic initiatives.
• Performance & Cost Management: Monitor and manage delivery performance metrics, financial targets, and risk mitigation strategies, implementing corrective actions where necessary.
• Expansion & Portfolio Promotion: Support sales and account teams in promoting HPE’s full service portfolio, identifying opportunities for upselling and cross‑selling.
• Pre‑sales & Change Management: Participate in pre-sales activities, solution design, and change negotiations, leveraging technical expertise to align solutions with client needs.
• Compliance & Governance: Ensure adherence to legal, ethical, and corporate policies, including HR and regulatory standards.
• Knowledge & Methodology Development: Contribute to the development and refinement of delivery methodologies, tools, and best practices.

Qualifications & Experience:

• Education: Bachelor’s degree or equivalent; advanced degrees or certifications preferred.
• Experience: 15+ years of relevant experience, with significant leadership in service delivery, client management, or account management, preferably within HPE or similar technology services organizations.
• Technical & Business Knowledge: Broad knowledge across multi‑technology environments (hybrid cloud, storage, networking) and a solid understanding of IT service management frameworks (ITIL/ITSM). Experience with HPE’s service portfolio is advantageous.
• Leadership & Management: Proven success in leading virtual, cross‑cultural teams and managing complex, multi‑region accounts.
• Client Relationship Skills: Demonstrated ability to develop and sustain executive‑level client relationships, negotiate effectively, and influence stakeholders.
• Project & Program Management: Experience in managing large‑scale initiatives and programs, with strong organizational and risk management skills.
• Languages: Proficiency in English required; additional language skills (e.g., Nordic languages) are beneficial.
• Skills & Competencies:
  • Strong leadership and team management capabilities
  • Excellent communication, presentation, and influencing skills
  • Strategic thinking and problem‑solving abilities
  • Exceptional stakeholder management and negotiation skills
  • Ability to manage risks proactively
  • Skilled in conflict resolution and crisis management
  • Knowledge of continuous improvement methodologies
  • Ability to craft impactful messages for executive audiences
  • Proven networking skills internally and externally

Additional Notes:

This role is pivotal in maintaining HPE’s strategic partnership with Key Multinational Customers with Headquarters in Northern Europe supporting key initiatives such as Modular Datacenter and PCE VME. The CDL will serve as a trusted advisor, ensuring delivery excellence and fostering ongoing growth opportunities.

What We Can Offer You:

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Strategist

Equal Employment Opportunity:

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Equal Employment Opportunity is the Law - Supplement E-Verify (US & PR only)

E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Disclosure of Sensitive Personal Data

Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.

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