Cleaning Quality Manager

Duuo ApS; København; On-site; DKK 550,000 - 850,000; Full time

Job summary

Duuo ApS in Copenhagen is seeking a Quality Manager to join the Cleaning Department, overseeing service quality across customer sites and coordinating with the operations team.

The role combines headquarters administration with regular site visits, coaching staff, onboarding customers, and building strong relationships to ensure high customer satisfaction. Candidates should have cleaning industry experience, be comfortable with digital systems, and hold a valid B-class license; Danish is a plus.

Qualifications

• Experience in the professional cleaning industry is required.
• Experience coordinating or training employees.
• Proficient with digital systems and administrative tools.
• Fluent English; Danish is a plus but not required.
• Valid Category B driving license is required.

Responsibilities

• Conduct quality inspections and follow up on cleaning standards.
• Support, coach and train cleaning staff.
• Onboard new customers and employees.
• Build customer relationships and handle enquiries.
• Coordinate staffing, equipment and service delivery with Operations.
• Maintain quality reports and schedules in systems.
• Identify opportunities to improve customer satisfaction.

Skills

Cleaning industry experience

Staff coordination

Training staff

Digital systems

Fluent English

Danish is a plus

Category B driving license

Tools

CRM software

Office software

Job description

At duuo, our mission is to help our customers focus on what matters most by providing reliable, customer-centric solutions that make their everyday operations run smoothly.

We're looking for a Quality Manager to join our Cleaning Department of approximately 120 employees who deliver cleaning services to more than 150 customers across Copenhagen.

This is a full-time position combining administrative work from our headquarters with regular visits to customer sites throughout Copenhagen.

The role

As Cleaning Quality Manager, you will be the link between our customers, employees and operations team, ensuring high service quality and customer satisfaction.

• Conducting quality inspections and following up on cleaning standards
• Supporting, coaching and training cleaning staff
• Onboarding new customers and employees
• Building strong customer relationships and handling day-to-day enquiries
• Coordinating staffing, equipment and service delivery with the Operations Team
• Maintaining quality reports, schedules and customer information in our systems
• Identifying opportunities to improve customer satisfaction and service delivery

What we're looking for

You've worked in professional cleaning and know what great cleaning quality looks like. Perhaps you've been a Team Leader, Supervisor or Quality Inspector and are ready for your next challenge.

We imagine that you:

• Have experience within the professional cleaning industry
• Have experience supporting, coordinating or training employees
• Are comfortable using digital systems and administrative tools
• Speak and write fluent English. Danish skills are a plus, but not a requirement
• Hold a valid Category B driving licence

Who you are:

You enjoy working with people, building strong relationships and supporting employees to succeed. You are confident giving feedback, thrive in a fast-paced environment and are comfortable adapting when priorities change.

You are:

• Detail-oriented, structured and quality-focused
• Proactive and comfortable working independently
• Flexible, adaptable and solution-oriented
• Patient, positive and professional in your communication

What we offer:

• A varied role combining office work and customer visits
• Responsibility and freedom in your day-to-day work
• A supportive and international team environment
• The opportunity to make a real impact in a growing company

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