AI Operations Specialist

Cph Ai Hub; København; Hybrid; DKK 650,000 - 1,000,000; Full time

Benefits offered by this job

Internet reimbursement

Thoughtful onboarding

Career path with IDP

Team days

Inclusive culture

Flexible hours

Job summary

Factbird, Copenhagen-based, is expanding its AI capabilities across production sites and teams. This mid-career, hybrid role blends technical work with cross‑department collaboration, owning AI tooling, cost management, and a company‑wide roadmap.

You’ll work directly with engineers to build agents and automated flows while ensuring they get used and deliver value. You’ll spend the first 90 days mapping needs, meeting departments, and delivering a flagship initiative.

Qualifications

• 2+ years hands-on with AI in a business setting.
• Experience with agents, automated flows, across multiple platforms.
• Experience planning and running projects.
• Clear communication in English.
• Based in or near Copenhagen, and able to work from our office.

Responsibilities

• Own the setup and cost management of our AI tools: connectors, MCP servers, permissions, workspace setup and caching.
• Learn the company by meeting every department and mapping how Factbird works as a whole.
• Build the AI roadmap, identify high-value initiatives and decide what to tackle first.
• Run the first initiative end-to-end from kickoff to delivery.

Skills

AI in business

Agents & automation

Project planning

English communication

Cost management

Education

Technical degree or equivalent hands-on experience

Tools

AI tooling platforms

Job description

Application Deadline: 31 October 2026

Department: Operations (Engineering Services & Customer Support)

Location: Copenhagen

Description

At Factbird, we help manufacturers see what’s really happening on their lines—so they can make better, faster decisions. Our plug-and-play hardware and cloud platform turn live production data into clear insights, and we’re scaling fast across sites, teams, and countries.

We want to use AI wherever it can create meaningful value for Factbird: improving productivity, quality and the way people work.

Some of our teams use AI every day. Others have barely started. What we're missing is someone who finds where AI should go, builds it, and makes sure it sticks, then helps

everyone else get more out of what they already use, at the right cost. A patch here and a small workflow there won't cut it. You'll get into every department, find what should be built, and build it, while communicating priorities and tradeoffs to the team.

About the role

This is a mid-career, professional-level position on Factbird’s career ladder and a hybrid role in terms of skills: technical enough to question how the tools work, hold your own with our engineers and build agents and automated flows yourself; organised enough to run a company-wide roadmap; and good with people, so what you build actually gets used.

It’s also a brand-new role, so there’s both the opportunity and the need for you to help define it. You’ll thrive here if you like owning a broad, loosely defined area and figuring out for yourself what matters most.

Key Responsibilities

These responsibilities will include the following:

Your first 90 days

• Own the setup and the bill. You take over the administration, licensing and cost management of our AI tools: connectors, MCP servers, permissions, workspace setup and caching that keeps cost and performance in check. From week one, you start building a clear picture of what we spend and where.
• Learn the company. You meet every department, learn their processes, and piece together how Factbird works as a whole
• Build the roadmap. You identify what AI should streamline, what’s competing for attention and what comes first based on where we can create the most value. You tell us what to tackle and what to drop.
• Run the first initiative. Take the top item off your roadmap and deliver it, start to finish

Beyond 90 days

• Pick the stack. You lead decisions on which AI platforms we keep, add or stop using, based on what works best for the company and its departments.
• Stay ahead. You keep up with what’s happening in AI and bring relevant ideas back to Factbird early.
• Deliver the roadmap, in two modes:
• Builder: where nobody has the time or know-how to start, you design and build the agents and automated flows yourself, hand them over, and drive the adoption so they actually get used
• Consultant: many people across Factbird already work with AI. You show them how to use it better and turn the best of their work into shared skills, prompts and agents that everyone can use.
• Keep it safe. You build appropriate quality checks into AI processes and own our AI usage guidelines and security practices together with Security & Compliance.
• Prove it. You measure the impact AI is having, good and bad, and can show cost against benefit

About you

• You've spent the last few years in the details of AI. You don't have to be a developer, but your understanding is advanced:
• Not just "How is AI priced?" but “How can we reduce our API costs without compromising output quality?”
• Not just "What is an agent?" but "When should we build one, how should we build it, and when would a multi-agent setup make sense?"
• Not just "What is an LLM?" but "Which model fits this task, and when shouldn’t we use AI at all?"
• Not just "Is it safe?" but "What controls, permissions and human oversight does this agent need?"
• You’ve done it for real. You’ve taken a real business process and improved or automated it using AI.
• You know how to run a project. You don’t need to have held a project lead title. Consulting, operations, product or engineering experience all count, as long as they have made you great at planning and delivering.
• You prioritise clearly. You focus on where AI can create the most value, and you’re comfortable explaining why some ideas should not be pursued.
• You watch the money. Tokens, licenses, usage. You notice when spend is getting out of hand before anyone asks
• You make it simple. You can explain AI to anyone, train teams, and make complex tools feel approachable
• You don't wait for a roadmap. This role exists because someone needs to push us forward

Requirements

• 2+ years hands‑on with AI in a business setting. Strong AI skills matter more than years of project leadership experience
• Experience with agents, automated flows, and AI tooling across more than one platform
• Experience planning and running projects, either as a project lead or in an adjacent role.
• A plus: experience measuring the cost, savings, or quality of AI work
• A technical degree or equivalent hands‑on experience
• Clear communication in English with people of all levels of technical confidence.
• Based in or near Copenhagen, and able to work from our office

Why Factbird?

• Flexible working hours: We trust you to manage your time. Life isn't one-size-fits-all, and neither is work.
• Competitive salary: We offer compensation that reflects your skills, experience, and impact.
• Internet reimbursement: Stay connected and productive, wherever you choose to work from.
• Thoughtful, human onboarding: We'll support you step by step, giving you the context, tools, and guidance you need to feel confident from day one.
• A career path that grows with you: Through bi‑yearly Individual Development Plan conversations, we'll work together to shape a career journey that fits your ambitions.
• Company‑wide gatherings & team days: We regularly come together across teams and regions to connect, celebrate, and align on what's next.
• A global, inclusive culture: We're proud of our diverse backgrounds and perspectives — and we actively celebrate them in how we work and collaborate.

At Factbird, we believe that great work starts with people feeling respected, valued, and included. We are proud to be an equal opportunity employer and are committed to building a workplace where everyone has the opportunity to thrive.

All employment decisions at Factbird are made based on business needs, role requirements, and individual qualifications, without discrimination based on gender, gender identity or expression, age, disability, marital or family status, nationality, ethnic or social origin, religion or belief, sexual orientation, or any other characteristic protected under applicable European and local employment laws.

We celebrate diversity in all its forms and believe that different backgrounds, perspectives, and experiences make our teams stronger and our work better. We warmly encourage all qualified candidates to bring their whole selves to Factbird.