WebEOC Support

Leidos; Deutschland; Remote; EUR 60.000 - 108.000; Vollzeit

Zusammenfassung

Leidos is seeking a WebEOC Support professional to provide operational and technical support for the WebEOC platform and related emergency-management workflows. The role involves user support, configuration, troubleshooting, and documentation, with coordination across TSA stakeholders to ensure continuity during operations.

Onsite work may be required based on mission requirements, and the candidate should have experience with WebEOC and enterprise applications, plus strong communication and

Qualifikationen

• Bachelor's degree and 2+ years of relevant experience.
• Experience supporting WebEOC or similar emergency-management systems.
• Experience troubleshooting enterprise applications and supporting end users.

Aufgaben

• Provide operational support for the WebEOC platform and assigned emergency-management workflows.
• Respond to and resolve WebEOC user requests and incidents.
• Perform approved WebEOC configuration and troubleshooting activities.
• Document incidents, requests, changes, resolutions, and operational activities.
• Escalate platform or system issues requiring higher-level technical support.
• Coordinate with TSA stakeholders and technical support teams during operational events.
• Support WebEOC continuity and operational readiness.
• Maintain accurate service records, procedures, and technical documentation.
• Support testing and validation of WebEOC functionality as needed.
• Identify recurring issues and recommend improvements to workflows, procedures, and user support.
• Coordinate WebEOC activities with Service Desk, engineering, infrastructure, and other FOCUS service teams.

Kenntnisse

WebEOC

Technical support

Incident management

Documentation

Communication

Ausbildung

Bachelor's degree

Tools

WebEOC Administration

Enterprise applications

Jobbeschreibung

Leidos is seeking highly qualified professionals to support the TSA FOCUS Program.

We are especially interested in connecting with current incumbent personnel supporting this mission who are interested in continuing their work and bringing their valuable mission knowledge and experience to Leidos.

The WebEOC Support role provides operational and technical support for the WebEOC platform and associated emergency-management workflows. The position supports users, performs configuration and troubleshooting activities, maintains service documentation, and coordinates with TSA stakeholders and technical support organizations to ensure continuity and reliable operation of WebEOC services. The role is particularly focused on maintaining operational readiness and responsive support during routine operations and operational events.

Work Location:

The role may require onsite support and operational-event support based on mission requirements.

Essential DutiesCould Include the following:

• Provide operational support for the WebEOC platform and assigned emergency-management workflows.

• Respond to and resolve WebEOC user requests and incidents.

• Perform approved WebEOC configuration and troubleshooting activities.

• Document incidents, requests, changes, resolutions, and operational activities.

• Escalate platform or system issues requiring higher-level technical support.

• Coordinate with TSA stakeholders and technical support teams during operational events.

• Support WebEOC continuity and operational readiness.

• Maintain accurate service records, procedures, and technical documentation.

• Support testing and validation of WebEOC functionality as .

• Identify recurring issues and recommend improvements to workflows, procedures, and user support.

• Coordinate WebEOC activities with Service Desk, engineering, infrastructure, and other FOCUS service teams.

Qualifications Could Include

Requirements will vary depending on the specific position and level. Qualifications may include:

• Bachelors degree and 2+ years of prior relevant experience. Additional years of experience may be considered in lieu of degree.

• Relevant experience supporting WebEOC or comparable emergency-management/operational information systems.

• Experience troubleshooting enterprise applications and supporting end users.

• Strong communication, documentation, organization, and problem-solving skills.

• Ability to operate effectively in an environment where service availability and operational responsiveness are critical.

• Ability to work with approved government systems, procedures, and service management processes.

• Ability to obtain and maintain TSA Suitability

• Ability to obtain and maintain Public Trust Security Clearance

Preferred Qualifications

• TSA, DHS, emergency-management, or other federal government experience.

• WebEOC administration, configuration, or support experience.

• Experience supporting emergency operations centers or mission-critical operational environments.

Important Compensation Information

Please disregard the salary range displayed on this evergreen posting as representative of all TSA FOCUS opportunities. This posting is intended to identify candidates across multiple functional areas and experience levels and, therefore, the displayed range may not reflect the compensation associated with an individual position. Compensation for specific opportunities will be determined based on the position for which an individual is considered or hired and may vary based on factors including experience level, skills, certifications, education, security clearance requirements, work location, and other position-specific considerations.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

September 9, 2026

Pay Range:

Pay Range $69,550.00 - $125,725.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.