UX Researcher, Programs & Operations

GetYourGuide; Berlin; Hybrid; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Growth budget

Hybrid work

Wellness program

Language reimbursement

Activity discounts

Zusammenfassung

GetYourGuide is seeking a senior UX Research Operations professional to design and scale AI-powered workflows, knowledge management, and governance across the research practice. You will partner with product, design, marketing, and business teams to surface actionable insights and shape the research program.

You will work from our Berlin HQ with a hybrid schedule, collaborating with colleagues globally and driving efficiency while upholding ethics, GDPR, and accessibility standards.

Qualifikationen

• 5+ years in UX Research, UX Strategy, or UX Program Management in a tech org.
• Experience building scalable research systems and user panels.
• Proficient in qualitative and quantitative research methods and applying rigor.
• History shifting major program decisions with senior stakeholders.
• Ability to visualise direction with sketches, prototypes, or AI-assisted outputs.
• Familiarity with ethics, accessibility, CRM, consent, GDPR, and related policies.
• Solid business judgment linking research to trade-offs and impact.

Aufgaben

• Design and maintain systems, tools, and programs turning evidence into decisions at scale.
• Spot and build AI-powered workflows to speed up research and design processes.
• Work with senior stakeholders on feasibility and trade-offs, producing decision-ready outputs.
• Facilitate team meetings, workshops, and forums to surface operational gaps and plan resourcing.
• Advise on processes/tools for specific problems and train teams on adoption.
• Oversee research tool screening, vendor onboarding, security assessments, and access management.
• Collaborate across product, design, marketing and business to tie findings to KPIs.

Kenntnisse

UX Research

Operations

Stakeholder management

AI-assisted workflows

Vendor management

Budget tracking

Communication

Tools

CRM systems

Knowledge management tools

Prototyping tools

Jobbeschreibung

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission

UX Research at GetYourGuide is responsible for understanding all the users we serve, the problems we solve for them, and maximizing their trust, so that decisions across product, design, and business are grounded in evidence rather than assumptions. The team combines hands-on research with the systems, tools, and processes that enable researchers and cross-functional partners to move faster and act on insights with confidence.

Within the Product and UX organisation, the Research Programs & Operations function owns the infrastructure behind that work: knowledge management, recruitment, tooling, and governance. This role will sit at the center of that function, building the programs and AI-assisted workflows that let the wider research practice scale without sacrificing quality.

Your mission

• Design and maintain the systems, tools, and programs that help researchers and cross‑functional partners turn evidence into decisions at scale, covering knowledge management, recruitment, self‑serve research, tooling, and governance.
• Spot and build AI‑powered workflows that speed up the research and design process, from intake and participant recruitment through synthesis, rollout and activation.
• You work confidently with senior stakeholders on feasibility and trade‑offs, turning research into decision‑ready outputs, not open‑ended discussion. Builds sticky artifacts (concept visuals, posters, prototypes, one‑pagers) that make ideas land.
• Help run team meetings, discovery workshops or related forums that surface operational gaps early, size up resourcing needs, and inform the team’s roadmap.
• Advise stakeholders on the appropriate processes or tools for their specific problem and help new teams adopt these systems, e.g., by organising training sessions.
• Take ownership of ongoing research tool screening, vendor onboarding, security assessment, negotiations, access management and org‑wide trainings.
• Work across product, design, marketing, and business teams to shape the end‑to‑end customer experience, help and track the research team, tying findings back to business outcomes and KPIs.

What you need to be successful

• 5+ years of experience in UX Research, UX Strategy, or UX Program Management in a tech organisation, including exposure to research‑specific operations.
• A track record of building research systems and user panels that hold up at scale without compromising quality.
• Refined operational know‑how across qualitative incl. unmoderated interviews and quantitative research methods and choosing the right level of rigor for the situation.
• A history of shifting major program‑related decisions at the senior stakeholder level, through communication program innovation, not just reporting findings.
• Skill in independently visualising direction—through sketches, prototypes, service blueprints, or AI‑assisted outputs—paired with a clear, hands‑on point of view on how AI should reshape research workflows.
• Familiarity with research ethics, accessibility frameworks, customer relationship (CRM), consent (NDAs), and related policies (GDPR, e‑privacy, DSA, WCAG, etc.)
• Solid business judgement (b2c, ideally also b2b), able to tie research to trade‑offs and commercial impact.
• Sound experience in vendor management, budget tracking and negotiations.
• Concise level‑specific communicator.

Extras that give you an edge

• Experience designing or facilitating cross‑functional communication programs and events at scale.
• A sound understanding of the current research vendor and tooling landscape, a track record of negotiation wins and success in tool migrations across functions.
• Background in building or deploying AI agents for operational use cases (e.g., recruitment pipelines, repository and synthesis tools).

How we’ll make your career journey extraordinary

• Annual personal growth budget and mentorship programmes for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in‑office collaboration (Mon, Tue, Thur) and two days of optional at‑home focus time.
• Opportunities to collaborate and socialise with team members through quarterly team events and yearly company‑wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement programme
• Health and wellness benefits

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills, regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.