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Position Overview
As a Territory Sales Manager, you are responsible for the distribution and clinical support of the Coronary Sinus Reducer therapy, which will include prospecting, and building relationships that will increase account revenue growth and customer satisfaction within the Reducer product line and your assigned geography. You must have expert level knowledge in the interventional cardiology area and work closely with the specialties Interventional Cardiology and general Cardiology. Flexible time management and excellent customer experience are essential.
Key Responsibilities
- Drive utilization at customer sites.
- Provide high quality of clinical and technical support to help sites achieve procedural success and increased therapy adoption.
- Educate customers to ensure products and therapy are understood and used effectively.
- Understand the clinical data and translate it to physician/patient benefit, ensuring the Reducer is used appropriately.
- Probe to understand and confirm customers’ need, handle objections and gain commitment.
- Respond to customer requests and resolve complaints promptly and effectively and follow internal complaint policies.
- Work collaboratively with internal and external partners to facilitate access to new technologies.
- Develop and maintain accurate account and territory records.
- Build and execute ambitious territory business plans.
- Provide regular reports on progress to the National Sales Manager through weekly calls and the Quarterly Business Review process, including detailed comments on product performance, current levels of adoption, customer feedback and actions taken/needed to meet company and personal objectives.
- Assist the National Sales Manager in the development of quarterly forecasts and business goals for your territory.
- Work collaboratively with the cross‑functional team at Shockwave, including Marketing, Customer Service, Medical Affairs, etc., to ensure that customers receive the best possible experience.
- Develop and maintain productive working relationships within the company.
- Contribute to the development of a strong team effort.
- Follow all applicable company policies and procedures to maintain a safe and compliant working environment.
- Provide detailed expense reports monthly.
Requirements
- Located within territory: Thuringia, Brandenburg, Saxony or Berlin.
- Proficient German required, fluent business English highly desired.
- Experience in the medical device market is a must, especially in Interventional Cardiology.
- Experience with clinical support in a cath‑lab setting required.
- Experience with establishing new therapies or new products is preferred.
- Strong track record of commercial success.
- Proven problem‑solving ability.
- Demonstrates excellent interpersonal skills.
- Based in or close to the territory and willingness to spend 90%+ in accounts.
- Positive and enthusiastic team player.
Benefits
- Annual bonus with set target (% of pay) depending on pay grade / location, based on the employee’s and company’s performance of the previous calendar year, or sales commissions.
- Vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave.
- Well‑being reimbursement, programs for financial, physical and mental health.
- Service anniversary and recognition awards.
- Participation in several insurance plans, subject to the terms of their respective plans.