Technical Writer III - Product Docs (Hybrid, Toronto)

CrowdStrike; Deutschland; Hybrid; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Wellness programs

Vacation & holidays

Parental leave

Professional development

Employee networks

Office culture

Great Place to Work

Zusammenfassung

CrowdStrike seeks a Technical Writer III to craft customer-focused product documentation for our AI-native cybersecurity platform. You will work with writers, product managers, engineers, and designers to translate complex products into clear, user-centered content.

This hybrid role requires 2-3 days on-site in our Toronto office once the development center is established, and you will help set writing standards, mentor colleagues, and push AI-enabled improvements across processes.

Qualifikationen

• Portfolio of writing samples communicating technical information clearly.
• Excellent writing with strong information hierarchy and tone.
• Thrives in fast-paced environments with tight deadlines.
• Exceptional audience analysis and problem solving.
• Experience documenting customer problems and needs.
• Curiosity to improve authoring workflows with AI.
• Experience with DITA/XML and structured authoring.
• Familiarity with OxygenXML Editor for authoring.
• Experience using Git or similar version control systems.
• Knowledge of topic-based authoring and reusable information.
• Customer-centric approach with UX understanding.
• Experience writing for cybersecurity domain.
• Experience with a CCMS.
• Interest in AI agents and prompts is a bonus.

Aufgaben

• Produce high-quality API docs, release notes, and feature docs.
• Research product details and partner with SMEs to improve content.
• Collaborate with designers, engineers, and product managers.
• Contribute to writing standards, processes, and reviews.
• Mentor other writers and participate in content reviews.
• Explore AI to enhance quality and writing velocity.
• Define team strategy and manage your own projects.
• Advocate for the customer in all aspects of your work.

Kenntnisse

Portfolio of writing samples

Excellent writing

Audience analysis

Problem solving

Fast-paced environment

AI in authoring

Topic-based authoring

UX understanding

Cybersecurity writing

Adaptability

Tools

OxygenXML Editor

Git

CCMS

Jobbeschreibung

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

As a Technical Writer III, you'll write customer-focused product documentation that delivers the right content to the right user at the right time. You'll work closely with other writers, content strategists, product managers, engineers, and product designers to develop a deep understanding of complex products and set the example for best practices in user-centered technical writing.

This role is hybrid, requiring 2-3 days per week on-site in our Toronto, Canada office once the development center is established.

What You'll Do:

• Produce high-quality documentation-new features, release notes, API docs, and more-to guide and educate customers.
• Develop deep product knowledge through researching, partnering with SMEs, using the product, and leveraging your innate sense of curiosity and desire to figure things out.
• Build strong, cross-functional partnerships with designers, developers, and product managers.
• Contribute to and use our writing team's standards, processes, and best practices.
• Advise and assist other writers, and participate in collaborative content reviews.
• Continuously find ways to integrate AI into our processes to improve quality, drive velocity, and improve both the customer and writer experience.
• Help define our team's strategy and vision while also independently managing your own projects.
• Advocate for the customer in all aspects of your job.

What You'll Need:

• Portfolio of writing samples that clearly communicate technical information in a modern, conversational voice and tone.
• Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.
• Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations.
• Exceptional audience analysis, written and verbal communication, and problem solving.
• Experience exploring a customer's problem space and addressing their needs through documentation.
• Curiosity to explore improving authoring workflows and project management processes with AI.
• Experience and/or understanding of DITA/XML and structured authoring.
• Experience using a technical authoring tool, preferably OxygenXML Editor.
• Experience using Git, GitHub, GitLab, BitBucket, or other version control and repository hosting technologies.
• Demonstrated understanding of topic-based authoring and reusable information architecture.
• Dedicated user-centric approach to focus on what the customer needs, not what the system does.
• Strong grasp of user experience fundamentals.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
• Bonus Points: Experience using or creating AI agents and prompts to increase your efficiency and productivity.
• Knowledge of and experience writing for the cybersecurity industry.
• Experience using a Component Content Management System (CCMS).
• Passion for and track record of seizing opportunities for improvement at every turn.
• #LI-IL1
• #LI-DG1

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe
• CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empo