Technical Support Specialist

Geotab; Aachen, Berlin; Hybrid; EUR 42.000 - 63.000; Vollzeit

Zusammenfassung

Geotab is seeking a Technical Support Specialist to diagnose and resolve hardware and software issues across Geotab products and the MyGeotab platform. The role requires strong technical aptitude and collaboration with partners, customers, and internal teams via phone, chat, and email.

The ideal candidate has 1–3 years in customer support, a degree in engineering or CS, and excellent Excel and Google Suite skills. Fluency in English and German is required; knowledge of French is a plus.

Qualifikationen

• 1–3 years in a customer service/support capacity and troubleshooting technical issues.
• Post-Secondary Diploma/Degree in Engineering, Computer Science, or a related field.
• Expert level Excel skills (pivot tables and reports) and technical competence in Google Suite for business.
• Excellent verbal and written communication skills with comfort speaking with customers via telephone, email, and chat.
• Professional-level communication in French to manage regional technical inquiries.
• Ability to work a flexible schedule in a 24/7/365 operation, including days, evenings, nights, weekends, and holidays.

Aufgaben

• Diagnose technical issues and provide support for hardware and software within Geotab products and the MyGeotab platform.
• Collaborate with partners, customers, sales, and internal teams via phone, chat, and email.
• Provide technical expertise on database setup, user management, rules and reporting, device errors, and portal navigation.
• Coordinate with internal departments on return/exchange processes for Geotab devices and accessories.
• Deliver product service training to resellers and customers.
• Resolve customer complaints and escalate severe concerns to management.
• Preserve customer data confidentiality and support global strategic initiatives.

Kenntnisse

Customer support

Troubleshooting

Excel

Google Suite

English

German

French

Flexible schedule

Ausbildung

Engineering/CS degree

Tools

Google Suite

Jobbeschreibung

Aachen, Germany - Germany; Berlin, Germany - Germany

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out ourblog and follow us @InsideGeotab onInstagram .

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will help customers and partners understand and utilize the products and services being offered by Geotab.

The successful candidate must be located in close proximity to one of our Geotab locations, either in Berlin, Aachen, Lisbon or Ferrara, and be able to clearly read, write, and communicate in English and German.

If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Technical Support Specialist , your key area of responsibility will be diagnosing technical issues and providing the necessary support to resolve problems for both hardware and software-related issues within Geotab products (e.g. GO devices), the MyGeotab software platform, and outside partner products . You will need to work closely with partners, customers, sales representatives, and internal teams through various communication mediums including phone, chat, and email . To be successful in this role you will be a team-player with a very strong technical aptitude and a solid knowledge of various programming languages and big data applications . In addition, the successful candidate will have strong analytical and interpersonal relationship building skills , with the ability to manage multiple tasks and projects simultaneously while adapting to growing technology and market demands .

How you'll make an impact:

Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).

Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.

Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.

Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.

Manage, develop and deliver product service training directly to resellers and customers.

Provide successful resolution to all customer complaints.

Report escalating and severe concerns/issues to management.

Preserve the confidentiality and security of customer data and information.

Support Geotab global strategic initiatives.

What you'll bring to this role:

1 - 3 years of experience in a customer service/support capacity and troubleshooting technical issues.

Post-Secondary Diploma/Degree in Engineering, Computer Science, or a related field.

Expert level Excel skills (pivot tables and reports) and technical competence in Google Suite for business.

Excellent verbal and written communication skills with comfort speaking with customers via telephone, email, and chat.

Professional-level communication in French to manage regional technical inquiries.

Ability to work a flexible schedule in a 24/7/365 operation, including days, evenings, nights, weekends, and holidays.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

How we work:

At Geotab, we have adopted aflexible hybridworking model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [e-mail]. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with ourPrivacy Policy . Clickhere to read our Privacy Notice.