Technical Support Engineer

Franklin Electric; Deutschland; Vor Ort; EUR 52.000 - 80.000; Vollzeit

Benefits dieser Stelle

Hybrid remote work arrangements

Generous paid time off & holidays

Tuition reimbursement

Health, dental, vision, life insurance

On-site café & beverage stations

401(k) with matching

Zusammenfassung

Franklin Electric is seeking a Technical Support Engineer to deliver advanced, second-tier technical support and product expertise to customers. You will diagnose complex issues, train clients, and help drive service growth while ensuring client satisfaction.

Located candidates will work within PST or MST time zones; hybrid work setup and ongoing professional development are available as part of a supportive, global team dedicated to sustainable water solutions.

Qualifikationen

• 3–5 years of related technical support or field service experience.
• Strong problem-solving and analytical skills.
• Excellent communication with customers and internal teams.

Aufgaben

• Provide second-tier technical support via phone, email, and onsite visits.
• Conduct onsite and web-based training for customers.
• Identify opportunities for additional sales and service growth.
• Track open customer issues and ensure timely resolutions.
• Develop technical bulletins and assist with software deployment.

Kenntnisse

Technical troubleshooting

Communication skills

Problem solving

Ausbildung

Associate’s degree in Electrical or Mechanical Engineering

High school diploma

Tools

JD Edwards ERP

Windchill PLM

Call Center systems

Jobbeschreibung

Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.

The Technical Support Engineer is responsible for delivering advanced, second-tier technical support and product expertise to both internal and external customers. This role serves as a trusted advisor, diagnosing complex issues and recommending effective, customer-centric solutions. In addition, the Technical Support Engineer identifies opportunities to enhance the customer experience by thoughtfully introducing relevant products and services.

Candidates must be located in and work primarily within the PST or MST time zones.

Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.

Join us to create a better future while growing professionally in a supportive environment!

MOVE FORWARD WITH US

What you will be doing:

• Advanced Troubleshooting: Providing second-tier technical support via phone, email, and onsite visits to resolve complex product issues.
• Client Training: Conducting onsite and web-based seminars to teach customers how to implement and use products correctly.
• Sales Integration: Identifying opportunities for additional sales and service growth while interacting with clients.
• Case Management: Tracking open customer issues, communicating status updates, and following up to ensure successful resolutions.
• Knowledge Development: Creating technical bulletins, reviewing manuals, and assisting with new software deployment and training.

Who we want:
If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.

• Hard-working winners. Confident, competitive, and results-oriented professionals who create a track record of success.
• Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.

What you need:

• Education: High school diploma required; an Associate’s degree in Electrical or Mechanical Engineering is strongly preferred.
• Experience: 3 to 5 years of related technical support or field service experience.
• Technical Proficiency: Mastery of specific software ecosystems including ERP (JD Edwards), PLM (Windchill), and Call Center systems.
• Complex Problem Solving: The ability to use "excellent judgment" to handle variables in complex technical situations and make high-impact decisions.
• Communication Skills: Strong ability to translate technical info for vendors, customers, and internal teams through reports and presentations.

Don't feel like you check all the boxes in the job description? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.

COMPANY VALUES & BENEFITS

FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:

• Hybrid remote work arrangements
• Generous paid time off & holidays
• Paid parental leave & on-site motherhood rooms
• On site café & complimentary beverage stations
• Indoor fitness facility & outdoor walking paths
• 401(k) with matching & service contributions
• Health, dental, vision, life insurance
• Short & long-term disability
• Fertility & adoption support
• Undergraduate & graduate tuition reimbursement
• Professional development assistance
• Health & wellness programs

Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.