Technical Support & Diagnostic Specialist (m/f/d)

TecAlliance; Köln; Vor Ort; EUR 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

30 days vacation

Bike leasing

Company pension plan

Group accident insurance

Meal subsidies

Flexible working hours

Zusammenfassung

TecAlliance is seeking an experienced Technical Support & Diagnostic Specialist (m/f/d) to transition workshop expertise into an automotive aftermarket setting. You will provide diagnostic support to workshops, advise on issues across multiple vehicle brands, and document solutions in our ticketing system while collaborating with cross-functional teams.

The role emphasizes ongoing learning of new vehicle technologies, hands-on diagnostics, and professional knowledge transfer.

Qualifikationen

• Fluent German and good English (B2)
• Several years of experience in vehicle diagnostics or workshop support
• Strong analytical and solution-focused mindset

Aufgaben

• Provide technical support to workshops via phone, email and ticketing system
• Advise on diagnostic and repair issues for passenger cars and commercial vehicles
• Independently analyze and resolve technical problems
• Document inquiries and solutions in the ticketing system
• Collaborate with internal departments and share knowledge
• Develop and run internal training sessions and workshops
• Keep up-to-date with new vehicle technologies and diagnostics

Kenntnisse

German language

English language

Customer service

Tools

Diagnostic tools

Jobbeschreibung

TecAlliance interconnects entirely global automotive aftermarket data and knowledge from order to invoice. Over 900+ colleagues work relentlessly globally together in 140 countries and counting. We are owned by 34 automotive companies like Bosch, Continental, Rheinmetall, or ZF and proudly connect all data for them. Become a colleague (m/w/d) today and continue our history of being a single source of truth data provider for the automotive aftermarket for the past 25 years.

Do you love vehicles and are ready to bring your technical skills into the office?

Then you are exactly who we´re looking for! We are seeking an experienced Technical Support & Diagnostic Specialist (m/f/d) who wants to take their expertise from the workshop into an exciting new direction and to take the next step in their career.

Use your expertise and become a part of our team, where each colleague shares an automotive background, whether as a mechanic, mechatronics expert, or in other specialized fields, covering various vehicle manufacturers. The tasks are diverse -beyond core responsibilities, you'll also have the opportunity to collaborate with colleagues from different departments, adding even more variety to your daily work routine.

TecAlliance connects data and knowledge across the global automotive aftermarket, from ordering to invoicing. More than 900 colleagues work tirelessly together in over 140 countries worldwide. We are owned by 34 automotive companies, including Bosch, Continental, Rheinmetall, and ZF, and we are proud to connect all of their data. Join our team today and help continue our 25-year success story as the “Single Source of Truth” data provider in the automotive aftermarket.

Do you love vehicles and want to bring your technical diagnostic skills into an office environment?

Then you are exactly the person we are looking for!

We are seeking an experienced Technical Support & Diagnostic Specialist (m/f/d) in the Automotive Aftermarket who wants to apply their workshop expertise in an exciting new direction and take the next step in their career.

Bring your know-how and become part of our team, where every colleague has an automotive background, whether as a mechanic, automotive mechatronics technician, or in another specialized area with various vehicle manufacturers. The role is diverse, and beyond your core responsibilities, you will have the opportunity to collaborate with colleagues from different departments, adding even more variety to your daily work. This is a full-time position with a workload of 40 hours per week.

Your Mission

You combine technical diagnostic expertise with professional knowledge transfer. Your goal is not only to support workshops with current challenges but also to enable them to carry out diagnostics efficiently and independently in the long term.

Your Responsibilities

• Provide technical support to workshops via phone, email, and ticketing system

• Advise on diagnostic and repair issues for passenger cars and commercial vehicles from various manufacturers

• Independently analyze and resolve technical problems

• Document inquiries and solutions within the ticketing system

• Work closely with internal specialist departments and share technical knowledge

• Conduct and help design practical internal technical training courses and workshops

• Continuously expand your knowledge of new vehicle technologies and diagnostic systems

Your Profile

• Completed training as an Automotive Mechatronics Technician, Diagnostic Technician, Service Technician, or Master Automotive Technician (m/f/d)

• Several years of experience in vehicle diagnostics and troubleshooting of complex vehicle systems

• Experience with various vehicle brands and powertrain concepts (internal combustion, hybrid, and electric vehicles)

• Excellent understanding of modern vehicle technology (e.g., CAN/LIN systems, ECU networking, ADAS, e-mobility)

• Confident use of common diagnostic tools (OEM and/or aftermarket systems)

• Experience with different vehicle brands and propulsion technologies

• Strong customer and service orientation, with an analytical and solution-focused approach to work

• Fluent German skills and good English skills (minimum B2 level)

If you have any questions or suggestions regarding the position, please contact Viktorija via email at [e-mail].

Benefits

Contracts, Salary, and non-monetary benefits

• All our contracts are by default unlimited (probation period is six months).
• Contract title: your position is part of our job profile “Garage Support Representative (m/f/d)”. Our generic job profiles compare groups of employees with similar tasks that are part of the same area of responsibility/team. The displayed title above ensures that you can find us.
• Compensation package: 97% fixed base salary paid monthly, with a 3% performance-based bonus paid annually, dependent on company performance.
• Company credit card for travel: whenever you travel a lot you know the struggle. You have to cover travel costs. Never do that again. With your company credit card your cash stays with you as long as you hand in your expense bill promptly.
• Company pension plan.
• Group accident insurance.
• Bike leasing.
• Discounts on our corporate benefits program with a broad range of partners.
• in case you work on one of our sites, we offer subsidized meals.

Location-independency/flexibility

• Hybrid Remote: we work remotely within Germany and you can work from anywhere within the country of your employment; however we have regular on-site team events and you can work at any of our sites in Germany.
• Structured Onboarding: you receive an individual onboarding plan, have multiple onboarding days in the beginning, and a wealth of e-learning, training, and documentation besides your team at your disposal.
• Set-up: notebook, headset and mouse will be provided, other equipment upon request/need.
• Vacation: 30 days a year.
• Balance job & life: Flexible working hours: you decide where and when you work.

Culture

• Kununu Top Company 2023: we’re proud to state that our score currently sits at 4,2/5 score with an 85%+ recommendation rate.
• We value ownership, cooperation, entrepreneurial thinking & and self-reflection to communicate effectivey as ONE team.
• Team culture is Key! We have fun at work and beyond: There is always something to celebrate and regular team events.
• Come as you are - do you prefer T-shirts over a shirt? Great.
• Your contribution matters: shape our value-driven culture and agile transformation together with your colleagues – we’re curious, want to go one step further, build further trust together, and join forces to tackle our challenges as a team.

* Please note

- that TecAlliance can only consider candidates for employment who are legally authorized to work in a country listed in the job posting, where we have an established legal entity and payroll system. Unfortunately, we are currently unable to hire candidates who require relocation, visa support, or are located outside of that country. Of course you can apply, if you hold a work permit and are willing to / or already moved to the country. Thank you for your understanding.

- that it is not possible to work outside of the country you are applying for. Meaning that, if you apply e.g. for Germany, you must work from within Germany. It is not possible to work from abroad. You can work at any location within the borders of the listed country, unless the job posting specifies a certain City.