Technical Onboarding Manager (w/m/d) - B2B Saas I Berlin (hybrid)

Packmatic; Berlin; Hybrid; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Creative freedom

Ownership

Hybrid office Berlin

Leadership team

Growth path

Impact on packaging

Zusammenfassung

Packa is seeking a customer onboarding lead to manage the end-to-end onboarding journey for new SaaS users in a hybrid Berlin office. You own relationships from contract to adoption, and you coordinate technical data integrations with ERP systems and data sources.

You will run tailored onboarding workshops, handle support during onboarding, and collaborate with Sales, Product, and Engineering to improve processes and scale training materials.

Qualifikationen

• 2+ years in SaaS implementation or technical onboarding.
• Experience with ERP, SFTP, CSV/Excel, APIs or EDI data integrations.
• Fluent in German and English; read data structures and fix issues.

Aufgaben

• Own the customer relationship from contract to product adoption.
• Lead technical data integration of new customers with ERP and data sources.
• Conduct gap analyses and ensure clean migration into Packa.
• Plan and run onboarding workshops and training sessions.
• Handle onboarding support: emails, tickets, escalate to engineering.
• Collaborate with Sales on integration questions; feedback to Product.
• Contribute to Packademy by building training content and onboarding at scale.

Kenntnisse

SaaS onboarding

Data integrations

Workshop facilitation

Strong communication

Ownership mindset

German & English

Jobbeschreibung

We are digitalising one of Europe’s largest and most heavily regulated industries.

The packaging industry has a market volume of several hundred billion euros and is under enormous pressure to act due to new regulations such as PPWR, EPR and EUDR.

With Packa, we have built the first end-to-end SaaS platform for intelligent packaging management – in high demand, well-funded and growing fast.

What you can expect at Packa

• Creative freedom: You will work directly with the Packa Leadership early-stage founding team, giving you creative freedom from day one
• Ownership: You will be part of a highly motivated, diverse, and successful team, with a high degree of freedom and responsibility from the outset
• Hybrid working: You will work in a great office in Berlin-Prenzlauer Berg
• Leadership: You will work in a company with an inspiring vision, led by an experienced founding team and supported by leading investors!
• Appreciation and commitment: We believe in fair compensation and you will benefit from a clear path for growth and development
• Impact: You will shape the processes that companies use to make packaging more

Your tasks & responsibilities

• You own the customer relationship from contract signature through to full product adoption - you are the main point of contact throughout
• You lead the technical data integration of new customers, connecting ERP systems and other data sources to Packa (e.g. SFTP setup, tenant/user configuration, data mapping and verification)
• You conduct gap analyses of customer data structures and ensure a clean, complete migration into Packa
• You plan and run onboarding workshops and training sessions tailored to your audience - whether that's an IT team, a procurement lead, or a sustainability manager
• You handle support during the onboarding phase: responding to emails, triaging tickets, and looping in Engineering or our Packaging specialists where needed
• You work with Sales when prospects have specific integration or onboarding questions before signing
• You pick up solid knowledge of packaging topics and regulations along the way - enough to hold your own in customer conversations and know when to bring in a packaging expert
• You collaborate closely with Product and feed back what you see in the field - your ear to the market directly shapes what gets built next
• You contribute to our "Packademy": building out training content, formats, and self-serve resources - and helping define how we onboard customers at scale

Your profile

• 2+ years in SaaS implementation, technical onboarding, or a similar role. Hands-on B2B software experience is essential
• You’ve done data integrations before: ERP connections, SFTP, CSV/Excel, APIs, or EDI - you know what it takes to get messy customer data into shape
• You can read a data structure, spot what’s off, and fix it without needing someone to hold your hand
• You communicate clearly and directly internally and externally - e.g. with a packaging buyer, a customer’s IT manager, or a Packa software engineer
• You’ve run workshops or training sessions and know how to read a room
• You take ownership seriously: your customers are your customers, and you stay on top of them
• You’re comfortable building as you go: processes here are evolving, and you’d rather improve them than wait for them to be perfect
• Fluent in German and English

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.