Technical Engagement Network (TEN) Lab Manager

node.energy; Frankfurt; Vor Ort; EUR 78.912 - 113.985; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

Basic Life

Long-Term Disability

Health Saving Account

401K

Three weeks of PTO

10 Paid Holidays

Pre‑Approved Online Training

Zusammenfassung

Node is seeking a TEN Lab Manager to support on-site incident response and IT operations for a U.S. Government customer in Arlington, VA. The role entails provisioning, ticketing, asset management, and system administration across lab environments.

Ideal candidates have 5+ years of relevant IT/Help Desk experience, 3+ years with MacOS/iOS, and active DoD clearance or ability to obtain DHS suitability. A Security+ is preferred and benefits include health, dental, vision, and more.

Qualifikationen

• U.S. Citizenship required.
• Active DoD Secret clearance (TS/SCI preferred).
• Ability to obtain DHS Suitability.
• 5+ years of directly relevant experience.
• 3+ years of directly relevant IT Helpdesk experience.
• 3+ years of MacOS and iOS experience.
• Good problem-solving skills.
• Collaboration across physical locations.
• Proficiency in asset management practices and principles.
• Help Desk ticket processing and procedures.
• Good customer support.
• Detailed note-keeping.

Aufgaben

• Serve as the first-level Help Desk for the TEN Lab’s systems and accounts.
• Assist new user setup of equipment, accounts and tools.
• Respond to user requests via email, walk-ins, phone calls or other communication means.
• Create and maintain accurate tickets for Help Desk activities.
• Work with Asset Management to support accurate records and maintain assets.
• Support the implementation of new technologies and equipment in the lab environment.
• Provide support to lab staff in provisioning and issuing equipment to end users, and maintaining inventory database.
• Provide support for systems administration tasks such as patching, updating and maintaining network infrastructure.
• Advise on development of lab SOPs and policies.
• Provide support for VPN or Virtual Desktop Infrastructure (e.g., Citrix) to users.
• Provide support for MacOS and iOS to users.
• Troubleshooting and triaging for technical challenges and user issues.
• Assist in managing user accounts and resetting credentials.
• Maintain NetApp data storage using shell and ONTAP.
• Identify efficiencies in procedures with customer approval.

Kenntnisse

U.S. Citizenship

Active DoD Secret clearance

DHS Suitability

MacOS & iOS proficiency

Help Desk experience

Asset management

Ticketing procedures

Customer support

Collaboration across locations

Troubleshooting

Ausbildung

BS/BA in Computer Science/Engineering or related

HS Diploma + 7+ years relevant experience

Security+

Tools

NetApp ONTAP

Citrix

VMware

Shell scripting

Jobbeschreibung

Technical Engagement Network (TEN) Lab Manager

Location: Arlington, VA

Active Secret Clearance Required

Node is supporting a U.S. Government customer to provide onsite incident response to civilian Government agencies and critical asset owners who experience cyber‑attacks. The laboratory supports the investigation, characterization, mitigation, and restoration of services. This role is part of the IT support services desk in the customer environment, supporting analysts and ensuring business continuity of the customer mission.

Responsibilities

• Serve as the first–level Help Desk for the TEN Lab’s systems and accounts
• Assist new user setup of equipment, accounts and tools
• Respond to user requests via email, walk‑ins, phone calls or other communication means in a timely manner
• Create and maintain accurate tickets for Help Desk activities
• Work with Asset Management to support accurate records and maintain a good accounting of assets
• Support the implementation of new technologies and equipment in the lab environment
• Provide support to lab staff in provisioning and issuing equipment to end users, as well as maintaining inventory database
• Provide support for systems administration tasks such as patching, updating and maintaining network infrastructure
• Advise and provide insight on development of lab standard operating procedures (SOPs) and policies
• Provide support for VPN or Virtual Desktop Infrastructure (e.g., Citrix) to users
• Provide support for MacOS and iOS to users
• Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues
• Assist in the management of user accounts and resetting credentials
• Maintain and operate customer SAN NetApp data storage area and capabilities using shell and NetApp ONTAP following customer direction and guidance
• Examine and identify efficiencies that can be made to existing procedures, with approval from the customer

Required Skills

• U.S. Citizenship
• Active DoD Secret clearance (TS/SCI preferred)
• Ability to obtain DHS Suitability
• 5+ years of directly relevant experience
• 3+ years of directly relevant experience in IT Helpdesk support
• 3+ years of MacOS and iOS experience
• Good problem‑solving skills
• Collaboration across physical locations
• Proficiency in asset management practices and principles
• Help Desk ticket processing and procedures
• Good customer support
• Detailed note‑keeping

Desired Skills

• Experience with writing technical procedures and standard operating procedures
• Virtualization automation and optimization
• Experience with Virtual Private Networks (VPN)
• Experience with virtual desktops (Citrix, VMWare)

Required Education

BS in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 7+ years directly relevant experience.

Desired Certifications

• Security+

Benefits

• Medical
• Dental
• Vision
• Basic Life
• Long-Term Disability
• Health Saving Account
• 401K
• Three weeks of PTO
• 10 Paid Holidays
• Pre‑Approved Online Training