Tech Operations Analyst - Graduate (all genders)

Meyandy LLC; Berlin; Hybrid; EUR 42.000 - 56.000; Vollzeit

Zusammenfassung

Distribusion Technologies is seeking a Technical Operations Analyst (Graduate) to join our Control Room team in Berlin. You will support incident management, operate monitoring workflows, and help ensure smooth platform performance across partners and internal stakeholders.

Ideal candidates have 0–2 years of experience or a relevant degree, basic SQL, log analysis, and familiarity with Grafana, Prometheus, New Relic, and Jira. English communication is essential in our fast-paced tech environment.

Qualifikationen

• 0–2 years of experience or a relevant degree.
• Familiarity with basic SQL queries, log analysis and database concepts.
• Good written and spoken English.

Aufgaben

• Operational Support: Monitor system operations daily to maintain smooth processes across the platform.
• Incident Management: Investigate issues, troubleshoot errors, and help resolve incidents quickly.
• Problem Solving: Understand our stack to identify root causes and support long-term fixes.
• Data Analysis: Run database queries to gather insights and spot improvement opportunities.
• Process Support: Collaborate with seniors on projects and test internal tools.
• Effective Communication: Communicate clearly with partners and management during issue resolution.

Kenntnisse

SQL basics

Log analysis

Database concepts

English communication

Ausbildung

Bachelor's degree in CS/IT/BIS

Tools

Grafana

Prometheus

New Relic

Jira

PostgreSQL

Jobbeschreibung

# Tech Operations Analyst - Graduate (all genders)Distribusion TechnologiesVia arbeitnowPubliée il y a 6h## Description du poste**About us****Distribusion** is the world’s leading ground transportation marketplace and gives travellers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including Google Maps and Booking.com.We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest-growing startups in travel, backed by two leading VCs (TQ Ventures & Lightrock), and now, following our recent $80m Series C funding, we are ready to push beyond.**The Opportunity**We are looking for a **Technical Operations Analyst** to join our Control Room team. You will support the management of ongoing escalations and investigations, help ensure clear communication with our partners and management during issue resolution, and contribute to operational flows that keep all company products running smoothly.**What you will do*** **Operational Support**: Monitor system operations daily to help maintain smooth processes across the platform.* **Incident Management**: Assist in investigating reported issues, troubleshooting errors, and helping the team resolve incidents quickly.* **Problem Solving**: Develop a deep understanding of our stack in order to perform technical investigations to identify issue root causes and support long-term fixes.* **Data Analysis**: Run database queries to gather insights, validate technical issues, and spot areas for improvement.* **Process Support**: Collaborate with senior team members on operational projects and test new internal tools.* **Effective Communicatio**n: Manage internal and external communication effectively, collaborating across teams to ensure seamless issue resolution and clear, transparent updates.**Workplace:** Berlin- hybrid; Germany- remote; Remote. **Who you are:*** Experience: 0–2 years of experience or a relevant degree (e.g., Computer Science, IT, Business Information Systems).* Technical Skills: Familiarity with basic SQL queries, log analysis and database concepts; comfortable learning monitoring tools like Grafana, Prometheus, or New Relic.* Mindset: Curiosity to learn how complex systems work and a desire to solve technical problems.* Communication: Good written and spoken English, with the ability to explain technical details clearly.* Adaptability: Comfortable working in a fast-paced tech environment and juggling different tasks.**A view into our Tech stack:*** Tracking and analytics: Prometheus, Grafana, New Relic, BigQuery.* Database: PostgreSQL.* Project management: Jira.**Our hiring team:**Your Talent Partner (TP) and point of contact is **Anh Do,** and the Hiring Manager (HM) is **Ygor Alvarez**.