Team Lead Enablement & Service Automation (all genders)

Zalando SE; Bayern; Hybrid; EUR 90.000 - 150.000; Vollzeit

Benefits dieser Stelle

Employee shares program

Discounts on fashion & Lounge by Zal•

2 volunteering days a year

Hybrid working model across Germany/UK

Work from abroad up to 30 days/year

27 vacation days per year (full-time)

Relocation assistance

Family services & wellbeing options

Mental health support & coaching

Training & peer-to-peer reviews

Zusammenfassung

Tradebyte, a Zalando Group company, seeks a Team Lead of Enablement & Service Automation to transform how we support B2B customers. You will lead a cross-functional team to design automation-first processes and AI capabilities that increase efficiency and customer value.

Reporting directly to the Director of Customer Enablement, you translate strategy into daily execution, build scalable self-service, and drive end-to-end customer journeys across onboarding and support.

Qualifikationen

• Transformation leadership experience with multidisciplinary teams.
• Applied automation and AI-enabled self-service in operations or product ecosystems.
• Ability to translate high-level strategies into structured team roadmaps.
• SaaS service environments and modern tooling familiarity.
• Strong customer-focused mindset and journey optimization.

Aufgaben

• Transform Team Capabilities by coaching a cross-functional group to an automation-first model.
• Own the Unified Team Roadmap and drive strategic initiatives maximizing customer value.
• Govern knowledge as a single source of truth to enable scalable self-service.
• Shape the Customer Journey for onboarding and support experiences.
• Enable Predictive Performance with end-to-end transparency across cases.

Kenntnisse

Leadership

Automation

Roadmap ownership

SaaS familiarity

Customer-centric mindset

Jobbeschreibung

ABOUT TRADEBYTE

At Tradebyte, we work with the biggest players in e-commerce - from trendsetting fashion brands to major online retailers. Our goal is to create a workplace where everyone feels valued, supported, and empowered.

We offer flexible work schedules, professional development opportunities, and a real commitment to work-life balance. We embrace diverse perspectives and ensure that every voice is heard and respected, because you're unique and that matters to us.

As we continue to grow, we're looking for new colleagues who share our passion. Love what you do - do what you love. Join Tradebyte, an independent company within the Zalando Group!

THE ROLE AND THE TEAM

In the Customer Enablement area, we are on an ambitious transformation journey to redesign how we support and enable our customers, transitioning into a proactive, strategic engine designed to maximize customer time-to-value and system efficiency. Our goal is to create service and enablement that becomes Tradebyte's competitive advantage, and to become the ultimate feedback loop that informs our Product.

As the Team Lead of Enablement & Service Automation, you will lead a multidisciplinary team to orchestrate this vision. Reporting directly to the Director of Customer Enablement, your role is to take our high-level Customer Enablement Strategy and translate it into daily execution, enabling intelligent automation and AI capabilities to continuously increase our efficiency, quality, and scalability.

This is not a traditional "maintain-the-status-quo" management role. We are looking for a transformational leader who brings the passion and know-how to actively evolve our team's capabilities. Your core challenge isn't only overseeing daily tasks; it is redefining what our roles can achieve and helping your team evolve into high-impact enablement specialists who build dynamic, automated enablement structures that truly empower our B2B customers.

WE'D LOVE YOU TO DO (AND LOVE DOING)

• Transform Team Capabilities: Lead, coach, and upskill our cross-functional team of 5-8 Enablement Specialists, Analyst, Product Owner, and AI Specialist to shift our operations from a reactive setup into a structured, automation-first model.
• Own the Unified Team Roadmap: Define, prioritize, and drive the strategic product and AI roadmap for our enablement landscape, ensuring all initiatives directly maximize customer value.
• Govern our Knowledge Foundation: Establish knowledge as a reliable, governed single source of truth to ensure consistent service delivery and prepare our systems for scalable self-service and automation.
• Shape the Customer Journey: Map how customers and partners interact with Customer Operations, ensuring smooth onboarding and support journeys.
• Enable Predictive Performance: Establish end-to-end transparency across support cases and root causes, shifting our department's steering capabilities.

WE'D LOVE TO MEET YOU IF

• Transformation-Driven Leadership: You bring proven experience leading and coaching multidisciplinary teams, with a proven track record of upskilling individuals and shifting team paradigms.
• Applied Automation Experience: You have implemented AI-assisted self-service capabilities within operations or product ecosystems.
• Roadmap Ownership: You bring the practical know-how to translate high-level strategies into structured, actionable team roadmaps and daily execution.
• SaaS & Tooling Familiarity: You have a solid understanding of modern service environments and how to implement customer self-service solutions.
• Customer-Centric Mindset: You are passionate about continuously improving customer journeys, defining service standards, and keeping the customer experience at the core guiding principle.

OUR OFFER

Tradebyte provides a range of benefits, here's an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
• 2 paid volunteering days a year
• Hybrid working model - work where it works for you within Germany or the UK, with occasional office attendance required for moments that matter.
• Work from abroad for up to 30 working days a year
• 27 days of vacation a year to start for full-time employees
• Relocation assistance available (subject to prior agreement)
• Family services, including counseling and support
• Health and wellbeing options (including Wellhub, formerly Gympass)
• Mental health support and coaching available
• Drive your development with our training offerings and biannual peer-to-peer review