Team Lead Client Success

Meyandy LLC; Berlin; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Competitive salary

30 days vacation

Flexible remote work

Zusammenfassung

Zattoo in Berlin is seeking a Team Lead Client Success to guide a team of up to eight Client Success Managers, driving coaching, process improvements, and high service quality for B2B customers on the Zattoo platform.

You will partner with Product, Sales and Finance, ensure scalable processes, and champion our culture. English is the company language; German is a plus for the DACH context. Remote work is possible up to 8 weeks per year.

Qualifikationen

• 5+ years of experience in Customer Success, Account Management, or comparable B2B roles, including some people management.
• Proven ability to coach, develop, and retain a diverse team.
• Experience building and evolving scalable team processes.
• Strong communication across levels, translating company strategy.

Aufgaben

• Coach and grow a team of Client Success Managers, helping them unlock their potential.
• Shape rituals and create an environment for collaboration.
• Drive evolution of team processes and ensure day-to-day adoption.
• Monitor client portfolio and safeguard high service quality.
• Be a sparring partner for the team in challenging client situations.
• Represent the CSM team in cross-functional meetings with Product, Sales, and Finance.
• Champion HR processes and culture within the team.
• Step in as hands-on CSM in case of absences or shortages.

Kenntnisse

Team leadership

Coaching

Process improvement

Cross-functional collaboration

Client relationship management

Jobbeschreibung

YOUR FUTURE, ON DEMAND The ideal blend of stability and flexibility. A genuinely human employer that cares for people and the planet. True autonomy to shape what comes next, for us and you. This is the perfect platform to take your career where you want. Back in 2005, we pioneered Europe’s first TV streaming service. Today, we’re the world’s first certified climate neutral TV streaming provider. Several million users across three countries. Over 230 colleagues of 47 nationalities. We’re the grown-up start-up, helping to shape a better future since day one. That hasn’t changed, even if the world has. We’re friendly, international, inclusive – and our people say we’re reliable and transparent, too. It’s why they trust us and believe in what we do.

THE ROLE & THE TEAM As Team Lead Client Success, you take on the functional and people leadership of our Client Success team - currently up to eight Client Success Managers (CSMs) who support our B2B customers on the Zattoo TV platform, with a focus on DACH as well as international accounts. You report to the Director Client Success & Operations. This is a people-first role: you make sure your team has consistent processes, room for individual development, and strong collaboration with adjacent teams. You stay close enough to daily operations to spot issues early, and senior enough to resolve them - through coaching, process improvements, or bringing the right stakeholders together. Commercial ownership and contract management sit with Key Account Management; your focus is people management, process excellence, quality oversight, and internal alignment.

WHAT YOU’LL DO

• Coach and grow a team of up to eight Client Success Managers, helping them unlock their full potential through honest feedback and personal development
• Shape the team's key rituals and create the environment where your team can thrive and collaborate at its best
• Drive the evolution of our team processes and make sure they're truly lived day to day
• Keep an eye on our full client portfolio and safeguard consistently high service quality with a view for the bigger picture
• Be a trusted sparring partner for your team in challenging client situations, bringing experience and calm while Account Management leads the escalation
• Represent the CSM team in cross-functional meetings and act as the bridge to teams like Product, Sales, and Finance
• Champion key Zattoo HR processes (engagement, feedback, calibration) within your team and be an ambassador for our unique culture
• Step in as a hands-on CSM - taking full operational ownership of a client portfolio - in the event of extended team member absences or critical resource shortages

WHAT YOU’LL BRING

• 5+ years of experience in Customer Success, Account Management, or comparable B2B client-facing roles, including some people management experience, ideally in the SaaS industry
• A proven ability to coach, develop, and retain a diverse team
• Experience building, documenting, and evolving scalable team processes - without micromanaging
• Strong communication skills across all levels: representing your team and translating company strategy
• Sound judgment under pressure, especially in quickly assessing and steering client escalations
• Enjoyment of cross-functional collaboration with Product, Engineering, Finance, Sales, and the People team
• Technical curiosity and willingness to get familiar with the (sometimes technical) aspects of our IPTV/OTT platform
• Business fluent English (our company language); German at a professional level is a plus for the DACH client context

Bonus: experience in OTT/IPTV, TV, or streaming services

WHY JOIN US?

At Zattoo, you’re always on firm ground with real freedom to explore. You’ll have the support and opportunity you need to go far, while you’re helping us create a sustainable and entertainment-filled future for all.

WHAT WE OFFER YOU

• Reward: strong market competitive salary
• Recharge: 30 days vacation plus public holidays
• Regulate: trust based flexible working hours and the option for remote work worldwide for up to 8 weeks per year

Team Lead Client Success — Zattoo, Berlin.

Mots-clés : Business Development.