Systems Analyst II

Jobtailor; Deutschland; Vor Ort; EUR 55.000 - 85.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a systems configuration and QA-focused professional to develop policies for Production Operations and Sales systems used in mortgage origination. You will handle escalations, collaborate with analysts to define requirements and validate UI issues in a fast-paced environment.

You will also contribute to post-production validation, drive Lean-based process improvements, and assist in creating training materials while maintaining strong customer service and cross-team

Qualifikationen

• Bachelor-level degree in related field or equivalent
• Strong data entry accuracy and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience in mortgage industry/origination preferred
• Excellent verbal and written communication skills
• Familiarity with testing procedures and bug reporting

Aufgaben

• Develop policies and procedures for configuration settings of Production Operations and Sales systems
• Respond to escalations and resolve issues raised by junior teammates
• Collaborate with Business Analysts and Product Owners to define system requirements
• Troubleshoot UI issues and coordinate with training teams on usability
• Conduct post-production validation and user acceptance testing strategies
• Support process improvements using Automation and Lean concepts
• Provide training feedback and assist in creating training materials
• Test defects and verify system issues with Business Analysts for proper documentation
• Perform other duties as assigned

Kenntnisse

Interpersonal communication

Customer service

Multitasking

Independent worker

Team collaboration

Data entry accuracy

Ausbildung

Bachelor's degree related field

Bachelor's degree in computer/business or related

Tools

SharePoint administration

Microsoft Excel (advanced)

Microsoft Office 365 tools

Jobbeschreibung

Responsibilities

• Develop policies and procedures related to configuration settings for Production Operations Systems and Sales systems and reporting on Loan Origination Systems.
• Respond to Operations/Sales Escalations desk tickets and escalate as needed.
• Resolve issues escalated by junior teammates.
• Partner with Business Analysts and Product Owners to define system requirements.
• Troubleshoot and resolve user interface issues.
• Escalate system outages and bugs to Operations/Sales training and communication teams to ensure the field is notified in a timely manner.
• Implement user acceptance testing strategies.
• Perform Post-Production Validation as needed.
• Support process improvements using Automation and Lean concepts.
• Provide feedback to the Training teams on potential training opportunities and assist in developing training materials.
• Test reported defects to validate and confirm system issues and provide feedback to Business Analysts to ensure accurate representation for defect documentation and resolution.
• Perform other duties as assigned.

Qualifications

• Bachelor's Degree directly related to the position or equivalent, preferred.
• Bachelor's Degree in computer, business or related field.
• Minimum three years' experience in mortgage industry, preferably with origination.
• Ability to organize and manage multiple priorities simultaneously.
• Ability to work well independently or within a team.
• Accurate data entry.
• Strong interpersonal and customer service skills.
• Excellent interpersonal communication skills required.
• Knowledge of software testing procedures, user scenarios, and bug reporting/validation.
• Good understanding of technical equipment and software packages.
• Understanding of how systems and processes work to support internal and external customers.
• Knowledge of Microsoft Office 365 tools, SharePoint administration and working with advanced functionality with Microsoft Excel (e.g. VLOOKUP, Pivot Table, Arrays) preferred.
• Experience with usability and/or training on human computer interactions and workflow best practices, preferred.
• Independent, self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
• Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment.
• Excellent verbal and written communication skills required.
• Passionate about delivering excellence in customer service within a team environment and work well with geographically dispersed teams.
• Ethical, with a commitment to company values.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person.
• Integrity - Do and say what's right.
• Respect - Treat others with dignity.
• Collaboration - Listen and work together.
• Learning - Seek knowledge and strive for improvement.
• Excellence – Deliver the unexpected.