Support Engineer, AWS Monetization

Amazon Web Services (AWS); Berlin; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

AWS is seeking a Billing Operations Specialist in Berlin to address billing issues, audit data, and support monthly processes across multiple teams. You will analyze data with Excel, apply discount calculations, and implement process improvements to enhance customer experience.

The role emphasizes cross-team collaboration, regular reporting, and contributing to timely, accurate billing objectives while maintaining a strong focus on customer satisfaction.

Qualifikationen

• Bachelor's degree or equivalent in a related field.
• Experience using Microsoft Excel to manipulate and analyze large data sets.
• Experience in sales operations or equivalent.
• Working knowledge of SQL.

Aufgaben

• Work with AWS customers to address billing issues and gather valuable feedback.
• Support monthly billing processes between multiple external and internal AWS teams by auditing billing data, providing data management, and discount calculations.
• Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements.
• Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience.
• Support projects and ensures successful execution in an interdisciplinary environment, partners with business leaders and team members, including Account Managers, Technology partners and Service teams, etc., to deliver on billing objectives of timeliness and accuracy.
• Support recurring and ad hoc reporting for various internal/external stakeholders.

Kenntnisse

Microsoft Excel

SQL

Sales operations

Ausbildung

Bachelor's degree or equivalent

Master's degree or equivalent

Jobbeschreibung

Description

AWS has the most services and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases–to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. Whether its Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second.

Description

AWS has the most services and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases–to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. Whether its Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Key job responsibilities

• Work with AWS customers to address billing issues and gather valuable feedback
• Support monthly billing processes between multiple external and internal AWS teams by auditing billing data, providing data management, and discount calculations
• Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
• Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience
• Support projects and ensures successful execution in an interdisciplinary environment, partners with business leaders and team members, including Account Managers, Technology partners and Service teams, etc., to deliver on billing objectives of timeliness and accuracy.
• Support recurring and ad hoc reporting for various internal/external stakeholders

A day in the life

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

About The Team

Utility Computing (UC)

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.

Basic Qualifications

• Bachelor's degree or equivalent in a related field
• Experience in using Microsoft Excel to manipulate and analyze large sets of data
• Experience in sales operations or equivalent
• This role requires you to be a national of an EU member state.
• Working knowledge of SQL

Preferred Qualifications

• Master's degree or equivalent
• Experience in program management, tech program management, or related fields

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Web Services Development Center Germany GmbH

Job ID: A3177732