Store & Stock Support Specialist

SEPHORA; Düsseldorf; Vor Ort; EUR 42.000 - 54.000; Vollzeit

Zusammenfassung

Sephora in Germany is seeking a Store Support and Inventory Coordinator to ensure product availability, stock accuracy, and timely payments. You will manage inbound claims, invoicing processes, and coordination with suppliers and stores to maintain smooth retail operations.

Proficiency in Excel (advanced formulas, pivot tables, VLOOKUP/XLOOKUP) and fluency in English and German are required. SAP experience is a plus in a fast-paced, agile environment focused on customer satisfaction and

Qualifikationen

• Knowledge of Logistics and Supply Chain.
• Proficiency in Excel (advanced formulas, pivot tables, VLOOKUP/XLOOKUP).
• Fluent in English and German (written communication and 90% of oral discussions in English).

Aufgaben

• Manage inventory planning and execution, ensuring stock accuracy.
• Handle inbound claims clearance with Retail, Logistics and Accounting.
• Follow up on invoices and resolve invoice-related issues to release payments on time.
• Identify and resolve price discrepancies between invoiced and received prices.
• Coordinate returns to vendors and warehouse, and support stores on inventory topics.

Kenntnisse

ExcelAdvanced

English

German

LogisticsandSC

Analytical

Tools

SAP

Jobbeschreibung

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, haircare, skincare... and much more.

Store support operations

• Support and facilitate inbound operations to ensure product availability, stock accuracy, and on‑time payment.
• Handle orders claims with Suppliers and Accounting.
• Communicate relevant information to stores and Logistics Teams.
• Coordinate and follow up returns to vendors and returns to warehouse.
• Support Stores on day‑to‑day topics regarding inventory management processes.
• Be the main SAP Trainer for Retail.

Stock control activities – Shrinkage Management

• Manage, secure, and follow up on inventory planning and execution.
• Perform out‑of‑layout analysis, organize and follow up on the return‑to‑E‑warehouse process, and support Stores in execution.
• Be the main point of contact for retail.
• Be the main SC coordinator regarding Global Inventories and Analysis.
• Contribute to the Monthly Shrinkage Committee and support with analysis.

Inbound and Invoicing Management

• Manage inbound claims clearance (quantity and quality) with Retail, Logistics, and Accounting.
• Follow up on invoices and proactively ensure resolution of invoice‑related incidents to release payments on time.
• Identify and resolve price discrepancies between invoiced and received price.
• Contribute to the deployment of short term and day‑to‑day activities to ensure efficient support to Retail Teams.

Do not hesitate to apply if you have… or if you are …

• Knowledge in Logistics and Supply Chain.
• Proficiency in Excel (advanced formulas, pivot tables, VLOOKUP/XLOOKUP).
• Fluent in English and German (written communication and 90% of oral discussions are in English).
• Strong Hands‑on mentality.
• Be able to work in agile & fast‑changing environment.
• Customer Focus.
• Drive for results.
• Curiosity and self‑development.
• Efficient communication.
• Analytical.

Here, You Will Find

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.