Store Advisor, Düsseldorf

On; Düsseldorf; Vor Ort; EUR 28.000 - 34.000; Vollzeit

Zusammenfassung

On in Düsseldorf, Germany is seeking a Store Advisor to deliver exceptional customer service and drive sales by guiding customers through their shopping journey and maintaining stock and displays. You will contribute to a positive store experience and help shape the customer journey.

The role requires 1+ years in retail or customer service, with English fluency and conversational German, plus a team-driven spirit and strong organizational skills. Weekend/evening availability is expected.

Qualifikationen

• 1+ years of experience in retail or customer service.
• Experience in premium, luxury or sports is a plus.
• Strong customer service excellence.
• Organizational skills and attention to detail.
• Excellent communication and feedback ability to improve store processes.
• Ability to work weekends, evenings and holidays.
• Fluent in English; conversational German.

Aufgaben

• Respond to customer inquiries and resolve issues effectively, ensuring a positive shopping experience.
• Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed.
• Help maintain a clean, organized, and safe work environment, adhering to Health & Safety standards.
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
• Contribute ideas for in-store events, community engagement, and other activities to boost customer interaction and store presence.

Kenntnisse

Customer service

Communication

Organizational skills

English (fluency)

German (conversational)

Jobbeschreibung

In short

As a Store Advisor, you will be a key player in providing exceptional customer service and driving sales performance in our retail store. You will leverage your expertise to enhance the customer experience by guiding customers through their shopping journey, maintaining optimal stock levels, and executing visual merchandising plans. Join us to make a significant impact, grow your career, and help shape the future of our retail environment.

Your mission

• Respond to customer inquiries and resolve issues effectively, ensuring a positive shopping experience.
• Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed.
• Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards.
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
• Contribute ideas for in-store events, community engagement, and other activities to boost customer interaction and store presence.

Embrace Company Values

• The Team Spirit: Foster a collaborative and positive team environment.
• The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
• The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
• The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Your story

• You have 1+ years of relevant experience in retail or customer service, with background in premium, luxury or sports being a plus.
• You have an understanding of customer service excellence, with the ability to engage customers, address their needs, and provide effective solutions.
• You possess organizational skills and attention to detail
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and customer service levels.
• Ability to work weekends, evenings and holidays as needed.
• You are fluent in English and have a conversational level of German.

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.