Staff Product Engineer

Meyandy LLC; Berlin; Hybrid; EUR 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Zusammenfassung

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. As a Staff Engineer in Berlin, you will lead technical initiatives across backend and frontend, guiding architecture and delivery for a growing SaaS product.

You will mentor engineers, collaborate with product managers, designers, and researchers, and help shape the team's technical strategy while delivering value to customers worldwide.

Qualifikationen

• Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created
• Significant, demonstrated impact that your work has had on the product and/or the teams
• Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
• You will have experience with Distributed systems
• 2+ years of experience as the primary technical leader for a team
• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross‑disciplinary teams and have a strong sense of product strategy.

Aufgaben

• Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.
• Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.
• Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands‑on development as well as lead/architecture work.
• Build using the best tools in the industry. We invest heavily in AI‑powered developer tools that remove friction and help you focus on solving meaningful problems.
• Play an active role in hiring, mentoring and career development of other engineers
• Raise the bar for technical standards, performance, reliability, and operational excellence

Kenntnisse

SaaS product development

Distributed systems

Technical leadership

Cross-functional collaboration

Backend & frontend development

Tools

Ruby

Python

Perl

Jobbeschreibung

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.

Learn more about our engineering culture at intercom.engineering

What will I be doing?

As an experienced engineer you will:

• Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.

• Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.

• Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands‑on development as well as lead/architecture work.

• Build using the best tools in the industry. We invest heavily in AI‑powered developer tools that remove friction and help you focus on solving meaningful problems.

• Play an active role in hiring, mentoring and career development of other engineers

• Raise the bar for technical standards, performance, reliability, and operational excellence

What skills do I need?

• Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created

• Significant, demonstrated impact that your work has had on the product and/or the teams

• Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)

• You will have experience with Distributed systems

• 2+ years of experience as the primary technical leader for a team

• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross‑disciplinary teams and have a strong sense of product strategy.

#LI-Hybrid

At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing… Staff Product Engineer — intercom, Berlin. Cette offre d'emploi a été agrégée automatiquement depuis arbeitnow. Pour accéder à la description complète du poste, aux missions détaillées, aux compétences précises attendues et à la procédure de candidature, cliquez sur le bouton « Postuler sur arbeitnow » dans la barre latérale. Vous serez redirigé vers la fiche d'origine. Mots-clés : Engineering.