Solutions Consultant – Enterprise, Enterprise Transformation

Jobtailor; Deutschland; Vor Ort; EUR 130.000 - 180.000; Vollzeit

Zusammenfassung

Avaya Infinity seeks an senior pre‑sales architect to own the technical strategy for multi‑million dollar opportunities and design scalable, enterprise‑grade integrations. You will partner with sales executives to translate customer pain points into digital transformation programs.

The role requires deep CX/CCaaS/UCaaS domain knowledge, API‑first design expertise, and hands‑on experience with modern frameworks and AI governance.

Qualifikationen

• 6–10+ years in technical pre‑sales, systems engineering, or solutions architecture for enterprise software or cloud platforms.
• 3–5 years leading complex, multi‑stakeholder, multi‑year strategic engagements ($2M+ TCV) with C‑suite and enterprise architecture.
• Deep domain expertise in CX, CCaaS, and UCaaS business outcomes.

Aufgaben

• Own the technical strategy on Avaya Infinity's most complex, multi‑million dollar opportunities.
• Build the infrastructure and assets that enable every other SC to execute effectively.
• Serve as the trusted advisor to C‑suite executives, contact center directors, and enterprise IT leaders, translating broad operational pain points into actionable digital transformation strategies.
• Lead the technical narrative for enterprise RFPrs/RFIs, positioning Avaya Infinity's differentiated value against market competitors.
• Own complex POCs end‑to‑end, design high‑performance premise‑to‑cloud integrations, and drive the technical MSP with the AE.

Kenntnisse

CX/CCaaS/UCaaS domain expertise

API-first integration design

RESTful APIs

Postman

Python/JavaScript/TypeScript/Node.js

API security (OAuth, JWT)

Generative AI frameworks (LLMs, RAG)

MCP / responsible AI governance

C-suite / enterprise IT stakeholderEng

Tools

Postman

Jobbeschreibung

Responsibilities

• Own the technical strategy on Avaya's most complex, multi-million dollar opportunities.
• Build the infrastructure and assets that enable every other SC to execute effectively.
• Serve as the trusted advisor to C‑suite executives, contact center directors, and enterprise IT leaders, translating broad operational pain points into actionable digital transformation strategies.
• Lead the technical narrative for enterprise RFPs/RFIs, positioning Avaya Infinity's differentiated value against market competitors.
• Own complex Proof of Concepts (POCs) end‑to‑end, design high‑performance premise‑to‑cloud integrations, and drive the technical Mutual Success Plan (MSP) with the AE.

Requirements

• 6 to 10+ years of technical pre‑sales, systems engineering, or solutions architecture experience with enterprise software or cloud platforms.
• Minimum 3 to 5 years of experience explicitly leading complex, multi‑stakeholder, multi‑year strategic account engagements ($2M+ TCV, C‑suite, enterprise architecture).
• Deep domain expertise in Customer Experience (CX), Contact Center (CCaaS), and Unified Communications (UCaaS) business outcomes.
• Expert‑level API‑first integration design (microservices, serverless, event‑driven) and hands‑on proficiency with RESTful APIs, Postman, modern frameworks (Python, JavaScript/TypeScript, Node.js), and API security (OAuth, JWT).
• Advanced expertise in Generative/Agentic AI frameworks (LLMs, RAG, prompt engineering, fine‑tuning), Model Context Protocol (MCP), and responsible AI governance.