Solutions Consultant

Index Exchange; Düsseldorf; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Comprehensive health, dental, and vision plans

Paid time off and health days

Competitive retirement matching plans

Equity packages

Annual well-being allowance

Zusammenfassung

Index Exchange in Düsseldorf is seeking a Senior Solutions Consultant to support large-scale publisher integrations and provide strategic technical guidance. The ideal candidate will have experience in Ad Operations and a solid understanding of ad technology. Responsibilities include leading client engagements, advanced troubleshooting, and mentoring junior team members. Benefits include comprehensive healthcare plans, competitive retirement matching, and a flexible work environment.

Qualifikationen

• Solid experience in Ad Operations or Solutions Consulting.
• Demonstrated experience with large publishers in the digital advertising ecosystem.
• In-depth understanding of ad technology including ad tags and cookies.

Aufgaben

• Lead technical relationship with key publishers.
• Serve as an escalation point for complex technical issues.
• Design tailored solutions with publishers to drive performance.

Kenntnisse

SQL querying

Kafka

JavaScript

Ad Operations

Solutions Consulting

Ausbildung

College degree in Computer Science or related field

Tools

Salesforce

Looker

Jobbeschreibung

Overview

About Index Exchange Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers. We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.

What’s it like to work at Index?

Index is an exciting and fast-paced place to work. You’ll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They’re not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Role Overview

We’re looking for a Senior Solutions Consultant to leverage deep technical expertise and leadership skills to support large-scale publisher integrations, resolve complex challenges, and mentor junior team members. You will provide strategic technical guidance to clients while optimizing their experience with IX’s digital media and AdTech solutions.

What You’ll Be Doing

• Lead Strategic Client Engagements: Take ownership of the technical relationship with key publishers, managing complex integrations, optimizations, and escalating technical issues. Act as a trusted technical advisor and strategic partner.
• Advanced Troubleshooting & Issue Resolution: Serve as an escalation point for complex technical issues, working directly with Product and Engineering teams and external stakeholders to ensure timely resolutions.
• Advanced Solution Design & Consulting: Design and implement advanced, tailored solutions with publishers and internal teams to drive performance and meet business objectives.
• Projects and Internal Initiatives: Collaborate with internal teams on strategic initiatives using technical and analytical skills to overcome roadblocks and achieve project goals.
• Cross-Departmental Collaboration: Work with Sales, Product, and Engineering teams to advocate for clients’ technical needs and ensure seamless communication between teams.
• Mentorship & Leadership: Provide guidance to junior Solutions Consultants and other team members to develop technical expertise and professional skills.
• Process Optimization & Improvement: Identify areas for internal process improvements and implement actionable solutions to enhance efficiency and service delivery.
• Tool Mastery: Become a subject matter expert on internal tools such as the Index UI, Looker, and Salesforce to drive insights and client success.
• Knowledge Sharing: Develop internal and external documentation to streamline troubleshooting, integrations, and solution design. Provide at least one training per quarter on a relevant topic.

Here’s What You Need

• Education: College degree in Computer Science, Engineering, or a related technical field.
• Experience:
  • Solid experience in Ad Operations, Solutions Consulting, or a related technical role.
  • Demonstrated experience working with large publishers or advertisers within the digital advertising ecosystem.
  • In-depth understanding of ad technology and operations, including ad tags, pixels, cookies, and HTTP protocols.
• Technical Skills:
  • Expertise in writing and troubleshooting SQL queries.
  • Proficiency in using and writing Kafka queries.
  • Proficiency in JavaScript for creating custom solutions and debugging.
  • Experience with Salesforce (SFDC) and other CRM/ticketing systems.
  • Experience working with large-scale integrations and advanced technical configurations.

Why You’ll Love Working Here

• Comprehensive health, dental, and vision plans for you and your dependents
• Paid time off, health days, and personal obligation days plus flexible work schedules
• Competitive retirement matching plans
• Equity packages
• Generous parental leave available to birthing, non-birthing, and adoptive parents
• Annual well-being allowance plus fitness discounts and group wellness activities
• Employee assistance program
• Mental health first aid program that provides an in-the-moment point of contact and reassurance
• One day of volunteer time off per year and a donation-matching program
• Bi-weekly town halls and regular community-led team events
• Multiple resources and programming to support continuous learning
• A workplace that supports a diverse, equitable, and inclusive environment – learn more here

Equal Employment Opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility For Applicants With Disabilities

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us. If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.

Index everywhere, Index anywhere

Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.